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Broadband Area Fault

Cropman61 — Thu, 20 Aug 2020 17:54:31 GMT

I have no broadband connection.

I have spoken with BT Broadband Faults and been told it is an area fault that may not be corrected until 3rd September.

I have spoken with a next door neighbour who still has a BT Broadband connection.

Can an area fault affect a single household or is someone being economical with the truth??

Re: Broadband Area Fault

Keith_Beddoe — Thu, 20 Aug 2020 18:37:31 GMT

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

Re: Broadband Area Fault

Cropman61 — Thu, 20 Aug 2020 19:23:27 GMT

No noise.

Checked with more neighbours, all fine.

BT say they could be on different box but we are rural village, only box is 300m down road for all village.

Re: Broadband Area Fault

Keith_Beddoe — Thu, 20 Aug 2020 19:39:42 GMT

What exchange and cabinet are you on, you can look it up here.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Broadband Area Fault

Cropman61 — Thu, 20 Aug 2020 19:47:44 GMT

All looks ok to me but I am no expert?

Summary says FTTP not available but everything else says available.

Re: Broadband Area Fault

Keith_Beddoe — Thu, 20 Aug 2020 19:58:03 GMT

If you are all on the same cabinet, and your neighbour is fine, then its just a fault on your connection, which should be easy to fix.

When you dial 17070, do you get the correct phone number, just to make sure you do not have a crossed line?

Re: Broadband Area Fault

Cropman61 — Thu, 20 Aug 2020 20:06:27 GMT

No it is the wrong number!

I think we may have got to the source of the problem thanks.

How I get that past the Fault line service is another matter?

Re: Broadband Area Fault

Keith_Beddoe — Thu, 20 Aug 2020 20:12:13 GMT

@Cropman61 wrote:

No it is the wrong number!

I think we may have got to the source of the problem thanks.

How I get that past the Fault line service is another matter?

Then you have a crossed line, which is why you have no broadband, and BT probably cannot detect the fault.

You need to report a phone fault and say that you have a crossed line, and you cannot receive calls intended for you.

If you also tell them the number you are crossed with, that will help.

If you call your home number from a mobile phone, does anyone answer, as that would be the person you are crossed with, and could be making phone calls that you will be charged for, so you need to sort this out right away.

Re: Broadband Area Fault

Cropman61 — Thu, 20 Aug 2020 20:13:29 GMT

Good point.

Will do that.

Many thanks for your help.