This topic

Broadband speed

Ali-2020 — Fri, 21 Aug 2020 08:32:06 GMT

My broadband speed is absolutely appalling - just upgraded to fibre Halo 1 and the highest speed I’ve managed to get is 8 mbps. This cannot be normal - surely something can be done?

the BT speed checker won’t even run....

Re: Broadband speed

Keith_Beddoe — Fri, 21 Aug 2020 08:45:25 GMT

@Ali-2020

To see what speeds are available to you, please enter your phone number into this form, and display the results here, omitting your phone number.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

Re: Broadband speed

imjolly — Fri, 21 Aug 2020 08:53:24 GMT

halo is just an add-on benefit and does not increase or decrease connection speed

Re: Broadband speed

Ali-2020 — Fri, 21 Aug 2020 08:58:58 GMT

Thanks:

Re: Broadband speed

imjolly — Fri, 21 Aug 2020 09:01:47 GMT

speed certainly low - quiet line test?

Re: Broadband speed

Keith_Beddoe — Fri, 21 Aug 2020 09:16:12 GMT

Probably one wire disconnected on incoming line, or home hub plugged into the wrong place and is being filtered.

Re: Broadband speed

Ali-2020 — Fri, 21 Aug 2020 09:40:32 GMT

Quiet line test - very faint static.....

Re: Broadband speed

Ali-2020 — Fri, 21 Aug 2020 09:41:17 GMT

@Keith_Beddoe Thanks. The phone and the hub attach to the same phone socket via a white box connector with DSL472 on it. Could that be the problem?

Re: Broadband speed

Keith_Beddoe — Fri, 21 Aug 2020 09:59:34 GMT

What does your master phone socket look like? If its 5 6 or 7, then you must not use a filter. The home hub must plug directly into the broadband socket, and the phone into the phone socket.

Re: Broadband speed

Ali-2020 — Fri, 21 Aug 2020 11:25:00 GMT

Hi, it’s a 1 or 4 but thanks for your help, they have run some checks and are getting an engineer to do some checks.

Re: Broadband speed

Keith_Beddoe — Fri, 21 Aug 2020 11:39:37 GMT

@Ali-2020 wrote:

Hi, it’s a 1 or 4 but thanks for your help, they have run some checks and are getting an engineer to do some checks.

Do you have any other sockets, as extension wiring will interfere with the broadband, especially if there is anything plugged into those sockets?

When Openreach visit, they may replace that master socket with one which has a removable front section and a test socket behind.

Is yours number 1, with a front section which is screwed on? If it is, there will be a test socket behind which can help to prove the fault.