This topic

Faults repair time scale

rosemerebrig — Fri, 21 Aug 2020 10:36:55 GMT

I signed up for broadband 4 weeks ago. Equipment supplied but since connecting speed is only 2.8Mbps.and I cannot use my phone to dial out. 2 questions. 1. If my phone will not dial out, will it work for 999?
2. I was told that part of the line needs replacement. For weeks now I have had no updates on timescales or progress. Cannot get to talk to anyone.

I am close to cancelling everything, I just need to get reassurance that progress is being made.

Re: Faults repair time scale

imjolly — Fri, 21 Aug 2020 10:39:39 GMT

if you have reported the phone fault to 150 have you checked MYBT for progress on your fault

Re: Faults repair time scale

Starwire — Fri, 21 Aug 2020 10:39:58 GMT

Have you got Digital Voice because slow broadband wouldn’t usually affect your ability to make calls.

Re: Faults repair time scale

rosemerebrig — Fri, 21 Aug 2020 10:45:25 GMT

All. I know is that from point of connection Both faults have occurred and on fault tracker both faults say other services may be affected by each fault. But thanks for info..

Re: Faults repair time scale

Keith_Beddoe — Fri, 21 Aug 2020 10:48:10 GMT

Sounds like an external line fault that Openreach need to fix. If you cancel, it will not be fixed, and you would have the same problem again, with a different provider.