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4 missed appointments in 10 days

adr0ck — Fri, 21 Aug 2020 18:46:07 GMT

I've had constant drop out issues with bt fibre (to the cabinet) since joining in October.

Had numerous visits from openreach attempting to solve problem.

They replaced my master socket 4 times (move it 3 times).

I have received 4 routers from bt.

Cable has been replaced from my house to pole, down pole, all the way to the cabinet.

I have been moved onto 2/3 (i forget) different boards.

After many months they have decided it is REIN.

I have had 2 different openreach engineers at property with the REIN equipment however they were not the REIN engineers - borrowed equipment.

Everyone of the engineers has advised that I need a REIN engineer.

I have been 'booked' in with the REIN engineer on 4 occassions over the last 10 days.

On each occassion they have not turned up

Can someone please help

imjolly — Fri, 21 Aug 2020 18:49:21 GMT

Do you currently have an appointment time for a REIN engineer to visit?

adr0ck — Fri, 21 Aug 2020 18:53:36 GMT

on phone to bt at the moment trying to get an appointment again

(last one was today betwen 1 and 6pm).

adr0ck — Fri, 21 Aug 2020 19:03:59 GMT

trying to get bt to make a new appointment is a nightmare

(if you mention rein engineer u just get told that all enginneers are trained to deal with rain)

help