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Re: Cancel engineer visit!

Stevespurs — Sat, 22 Aug 2020 10:18:30 GMT

I am getting very frustrated as there is no online way of cancelling an Engineer appointment I have now changed it to 17th Sept to give more time to cancel.

Can you cancel it?

Steve

Re: Cancel engineer visit!

Keith_Beddoe — Sat, 22 Aug 2020 10:44:45 GMT

@Stevespurs

All you need to do is to select the option to cancel the fault.

Re: Cancel engineer visit!

Stevespurs — Sat, 22 Aug 2020 16:12:50 GMT

This is what I cannot see, which screen is it on?

Re: Cancel engineer visit!

Keith_Beddoe — Sat, 22 Aug 2020 16:21:39 GMT

@Stevespurs wrote:

This is what I cannot see, which screen is it on?

From what I remember, its on the bottom of the fault progress chart, but its a month or so back when I last used it.

It said something like "Tell us your fault is now cleared"