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Capped linespeed

thomo2284 — Sun, 23 Aug 2020 13:01:20 GMT

Hi so i joined BT and these are the speeds they have given me.

Normal available speeds

Your normal available download speed will be between 29-36 Mbps

Your normal available upload speed will be between 5-9 Mbps

Minimum guaranteed download speed

Your minimum guaranteed download speed will be 25 Mbps

I am on superfast 2 with speeds upto 67mbps.

Re: Capped linespeed

pippincp — Sun, 23 Aug 2020 12:54:13 GMT

Your line is incapable of Superfast 2 speeds. The 67Mbps is an average of everyone on Superfast 2 some get more some less.

Post your connections stats. HH5 Troubleshooting/helpdesk. HH6/Smart Hub Advanced settings/thechnical log/information.

Re: Capped linespeed

Keith_Beddoe — Sun, 23 Aug 2020 12:56:21 GMT

@thomo2284

Your line speed range, for the distance you are from the cabinet, is 35-51 Mbs.

The test results indicate 38.51Mbs, which is within that range.

Re: Capped linespeed

thomo2284 — Sun, 23 Aug 2020 13:05:38 GMT

its just have an engineer out before and said i should be getting around 50mbps

Re: Capped linespeed

pippincp — Sun, 23 Aug 2020 13:10:21 GMT

So why didn't he do anything or was it a useless Qube engineer?

Re: Capped linespeed

imjolly — Sun, 23 Aug 2020 13:14:06 GMT

post the hub stats

did you move from a previous ISP? if so what speed were you getting?

Re: Capped linespeed

thomo2284 — Sun, 23 Aug 2020 13:22:38 GMT

It was when i was with bt previous they made 2 visits after i was connected between 46 - 48 mbps was on complete wifi left bt for sky had issues with them so i thought i would stick with what i know came back to bt and here i am now

Re: Capped linespeed

imjolly — Sun, 23 Aug 2020 13:26:38 GMT

you currently have a 40mb connection on an attainable of 43mb. however you are on Huawei cab so if you can keep a stable connection then DLM should activate G.INP which will give a small speed boost and noise margin drops to 3db

Re: Capped linespeed

thomo2284 — Sun, 23 Aug 2020 13:44:11 GMT

thank you for all your help might look into a second line fitted nothing more i can do till fttp gets rolled out