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Very Slow Broadband and no way to contact BT

Caher — Sun, 23 Aug 2020 13:00:28 GMT

Just come back from 2 weeks away and my broadband is very very slow. Tried the reboot, router check etc and still no luck. The website says there is no issue in my area. Have to work tomorrow and might be difficult if I cannot the speed above 10mbs

Re: Very Slow Broadband and no way to contact BT

pippincp — Sun, 23 Aug 2020 13:04:50 GMT

Have you checked for noise on your line? 17070 option 2, best with corded phone.

Can you post your hub stats Advanced settings/technical log/information.

You can contact CS on 150 from your phone, it may take a while to get through but they are there.

Re: Very Slow Broadband and no way to contact BT

-Richie- — Sun, 23 Aug 2020 13:05:33 GMT

How do you have no way to contact BT ? from your landline just ring 150 or from any other network ring 0800 800 150, BT are open 7 days each week, today until 6pm

Re: Very Slow Broadband and no way to contact BT

Caher — Sun, 23 Aug 2020 14:47:29 GMT

Well, there used to be a chat window that was quite active. Have already been on my landline for over an hour.