This topic

Peaktime throughput speed less than half minimum speed guarantee.

McGrath1982 — Mon, 24 Aug 2020 15:37:39 GMT

So coming across a post yesterday about throughput speeds in the evening with pocket loss. I'm also going through the same issues. I do a lot of online gaming and play Fortnite "yes I know lol" you get a in game tool that lets you see your connection. For the past 3 weeks in the evening my speeds go from around 71Mbps to anything from 22-40Mbps but the packet loss is unbearable and I can see 15 to 30% at time with red lines from the in game tool available. My PS4 Pro and iMac are hard wired through ethernet. They are the only things connected by Ethernet. Other devices are over WiFi. I had a Openreach person out last week and he confirmed that something was going on and could see the speeds in the low speeds in the evening from what I showed him. He looked over everything in my house but didn't find anything wrong. He also put a new master socket in MK4 5c but went away asking me to keep an eye on things over the coming days. @imjolly asked me to post some info of my own so hopefully this can get looked in to more.

Hub Stats

Product code:Smart Hub 2

Serial number:+091298+1850005125

Firmware version:v0.17.01.12312-BT

Firmware updated:Sun Jun 21 05:39:53 2020

Board version:R01

GUI version:1.56 15_02_2019

DSL uptime:5 days,06 Hours14 Mins45 Secs

Data rate:20 Mbps / 79.999 Mbps

Maximum data rate:25.832 Mbps / 91.478 Mbps

Noise margin:9.5 / 5.8

Line attenuation:6.9 / 13.5

Signal attenuation:6.9 / 16.1

VLAN id:101

Upstream error control:Off

Downstream error control:Off

Data sent / received:16.1 GB Uploaded / 320.0 GB Downloaded

Broadband username:bthomehub@btbroadband.com

BT Wi-fi:Activated

2.4 GHz wireless network name:BT-6JA25Q

2.4 GHz wireless channel:Smart (Channel6)

5 GHz wireless network name:BT-6JA25Q

5 GHz wireless channel:Smart (Channel36)

Wireless security:WPA2 (Recommended)

Wireless mode:Mode 1

Firewall:On

MAC address:44:FE:3B:C9:3A:D6

Software variant:-

Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017)

I can't put my phone number in to the dslchecker as I was on the digital voice trial for over the last 12 months. Ever since then I've not been able to use my phone number. All I get is there is no data available for this number etc but my address checker is this.

Some speed tests of speeds I'm getting in the evening.

Normal speeds in the day.

Thank you for taking the time to look over my post have a great day Michael.

Re: Peaktime throughput speed less than half minimum speed guarantee.

imjolly — Mon, 24 Aug 2020 17:44:19 GMT

As peak time now can your run btspeedtester with Ethernet and post results please

https://speedtest.btwholesale.com/

Re: Peaktime throughput speed less than half minimum speed guarantee.

McGrath1982 — Mon, 24 Aug 2020 18:10:18 GMT

Speeds are fine at the moment It's normally after 8-8:30pm when things go downhill. One thing I would say that bt wholesale speed checker always gives me higher speeds that I don't have as I just did one just now and said 219Mbps and 18Mbps even thou I'm on FTTC and only get 80Mbps. I've screenshot one from just now.

Re: Peaktime throughput speed less than half minimum speed guarantee.

McGrath1982 — Mon, 24 Aug 2020 20:19:14 GMT

Right so it's now after 9pm and I've been gaming for over a hour now with the packet loss now coming in the evening and reduced speed. Kids in bed me and the wife down stairs. This is a screen shot of the in game tool in Fortnite from my PS4.

Re: Peaktime throughput speed less than half minimum speed guarantee.

imjolly — Mon, 24 Aug 2020 20:33:00 GMT

It's an odd one as normally you expect peak time congestion to happen more 5/6pm and go on until 10/11pm and then speeds return to normal. Is it possible that there could be something running in the background which could be causing the slower speed but not starting until 9pm

Re: Peaktime throughput speed less than half minimum speed guarantee.

McGrath1982 — Mon, 24 Aug 2020 20:39:02 GMT

I've only got 2 devices connected to the Hub by ethernet my PS4 Pro and my iMac. I've only then got my iPhone and my wife's iPhone and main Sky Q box in the living room that's it. All other kids devices are off because they are in bed.

Re: Peaktime throughput speed less than half minimum speed guarantee.

scottrc — Mon, 24 Aug 2020 21:40:38 GMT

Yeah for me also the times that are the worst is 8 to 10pm.

Re: Peaktime throughput speed less than half minimum speed guarantee.

imjolly — Tue, 25 Aug 2020 06:55:12 GMT

@McGrath1982

I have asked mods to take a look and see if any congestion shown for your cab

Re: Peaktime throughput speed less than half minimum speed guarantee.

PaddyB — Tue, 25 Aug 2020 08:03:45 GMT

Hi @McGrath1982,

Thank you for posting and welcome to the Community. If you send me your details, I'll be able to run a few checks on your line. I'll also be able to check for any congestion on the network.

I have sent you a private message with instructions on how to contact me. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB

Re: Peaktime throughput speed less than half minimum speed guarantee.

McGrath1982 — Tue, 25 Aug 2020 12:08:40 GMT

Right so it's now happening in the day as well now. Playing some online games and getting packet loss in STW in Fortnite and getting reduced speeds also.

Re: Peaktime throughput speed less than half minimum speed guarantee.

McGrath1982 — Tue, 25 Aug 2020 20:55:04 GMT

So again like clockwork reduced speed and loads of packet loss after 8pm to 8:30pm in the evenings. I had to come offline as it was unbearable to play on. Tbh this can't go on much longer it's strange as I've never had this problem before 2/3 weeks ago.

Re: Peaktime throughput speed less than half minimum speed guarantee.

imjolly — Tue, 25 Aug 2020 21:01:18 GMT

Tests look like using wireless

Re: Peaktime throughput speed less than half minimum speed guarantee.

McGrath1982 — Tue, 25 Aug 2020 21:08:24 GMT

All images are over Ethernet PS4 Pro “Fortnite” and speed test from my iMac the BT app test is over WiFi yes as that from my phone. This isn’t a WiFi issue as I can tell. Like I’ve said before I have only got two devices connected by Ethernet PS4 pro and my iMac. Children have been in bed since 7:30pm so we have 5 devices connected to the hub. 2 iPhone’s Sky Q box PS4 Pro and my iMac.

Re: Peaktime throughput speed less than half minimum speed guarantee.

McGrath1982 — Tue, 25 Aug 2020 21:14:10 GMT

So I've taken a screenshot of my iMac using ethernet not WiFi

Re: Peaktime throughput speed less than half minimum speed guarantee.

scottrc — Tue, 25 Aug 2020 21:47:09 GMT

Seems as though with the Smart Hub 2 and the BT mobile app you can do a test where it does a download test to the hub itself and then also shows the speed to the device also. Not sure if this is a halo thing or not. I tried it earlier and it shows a different speed for the hub compared to the device, which was WiFi. My sync speed was 50mb when running this test and it clearly says speed to your hub.

Re: Peaktime throughput speed less than half minimum speed guarantee.

McGrath1982 — Tue, 25 Aug 2020 21:57:13 GMT

Only reason why I used the mobile app test and not the website test version is because I’ve got fault open still from the engineer visit last week. I’m unable to run a speed test until that completed. I did notice it said yesterday that BT is unable to Monitor my speeds over a select period. I think 3 days and that they will get back to me once that’s fixed. Haven’t a clue why that’s happened.

Re: Peaktime throughput speed less than half minimum speed guarantee.

scottrc — Tue, 25 Aug 2020 22:14:13 GMT

No way? I've got exactly the same thing on my fault. Very odd. Maybe it is a router issue. We def have the same issue, at the same times and get the same speed drops, with the same error in the fault tracker. My engineer came today and gave my line the all clear and checked the exchange.

This might be worth the mods looking into, if it is a router issue, a replacement would be a pretty simple fix. Seems a big coincidence, that we are getting more or less exactly the same results and outcome, including that message in the fault tracker.

Re: Peaktime throughput speed less than half minimum speed guarantee.

McGrath1982 — Tue, 25 Aug 2020 22:14:51 GMT

Yeah definitely mate