This topic

FTTP

raid275 — Mon, 24 Aug 2020 21:53:09 GMT

Can anyone answer me please, why im not getting FTTP when my next doors have ? I applied and still waiting since May.

Re: FTTP

david39ni — Mon, 24 Aug 2020 23:09:15 GMT

I am in the same boat as yourself I was promised 28th last month been on the phone 100s of times complaining. Openreach even dug up my garden to place the cable at my porch but yet my appointment to finish work has been delayed to this friday its the final chance i am giving bt. It seems the worse u complain the more mess about with your appointment dates they changed me from the 7th august orignally to the 28 th of august after I complained feel like drafting a letter to ofcom about it. Their communication with open reach has not changed in over 20 years its dire.

The issue has always been that enginers are not allowed to retain appointments most of them would go out their way to help u but because its their long standing policy to shaft customers who have already bought the line and waiting for installs to get their numbers up

It infuriates me to no end that other customers get their setup installed ahead of me when all work has been completed at the exchange for me and the cable has been run they have added £60 credit to my bill but they have not told me yet how much they will pay for the extra month i have had to stay with virgin media as my bill is £80 with them

Re: FTTP

raid275 — Tue, 25 Aug 2020 09:47:28 GMT

I have submitted all the evidence to Ofcom and I feel that is the only hope for me.

Re: FTTP

raid275 — Tue, 25 Aug 2020 10:23:52 GMT

Hi David, yes you are right I feel exactly the same way. I have applied FTTP since May and priority given to new costumers and BT doesn’t care existing costumers so rather than waiting such a long, I have approached with Ofcom. I will let you know the time when they finish the job.

Re: FTTP

started1965 — Tue, 25 Aug 2020 11:02:12 GMT

Why does this say "solved" when it's obviously not ?

Re: FTTP

pippincp — Tue, 25 Aug 2020 11:09:01 GMT

The OP must have marked it solved.

Re: FTTP

started1965 — Tue, 25 Aug 2020 14:45:20 GMT

What's an "OP"? And how can they mark something 'solved' when it isn't?

Re: FTTP

pippincp — Tue, 25 Aug 2020 15:20:57 GMT

OP - Original Poster.

Re: FTTP

started1965 — Tue, 25 Aug 2020 15:38:30 GMT

Not helpful if the "OP" gets the answer, and we don't ...

Re: FTTP

licquorice — Tue, 25 Aug 2020 15:55:50 GMT

Their prerogative, its their thread.

You can always start your own thread, you haven't even mentioned your own problem.

Re: FTTP

raid275 — Tue, 25 Aug 2020 18:08:04 GMT

Although not completing the job ,it’s keep showing as default. It’s ticking off As soon as I posted the message.

Re: FTTP

raid275 — Tue, 25 Aug 2020 18:57:49 GMT

Problem is not solved yet probably showing “solved “is their default setting?

Re: FTTP

pippincp — Tue, 25 Aug 2020 19:36:58 GMT

Nope, it isn't. You must've ticked the box accidentally.

Re: FTTP

licquorice — Tue, 25 Aug 2020 19:44:26 GMT

You can always mark it back as unsolved.