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Slow Speeds During the Day

ohsohollz — Tue, 25 Aug 2020 09:59:27 GMT

Morning,

Not sure if anyone can assist but I’ve noticed recently that my broadband speed drops significantly during the day - mainly between 9AM & 7PM.

I did a speed test purposefully at 7AM this morning and achieved nearly 67Mbps download speed.

Come the time for me to log on for work and it has dropped down to 16Mbps if I’m lucky and even lower at some points.

If I’m achieving the higher speed then would this indicate that the BB is working correctly? Or could there still be a potential technical issue with it?

Just seems odd that it seems to fine outside of these hours and then reduced during working hours.

Ive tried re-setting the router several times but the issue is still the same.

Any help/advice would be appreciated.

Many Thanks

Re: Slow Speeds During the Day

imjolly — Tue, 25 Aug 2020 10:04:01 GMT

please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

run btspeedtester and post results must be done with ethernet connection

https://www.speedtest.btwholesale.com/

is it possible there is some backup running?

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

you need to avoid constant hub resets otherwise DLM will see line unstable and take action
Someone may then be able to offer help/assistance/suggestions to your problem

Re: Slow Speeds During the Day

ohsohollz — Tue, 25 Aug 2020 10:15:38 GMT

Thanks for the links, further details below..

Other than my SKY Box and Hive, I don’t actually have any devices that can connect to an Ethernet cable (my laptop doesn’t have a port). Other info below;

BB Checker;

https://ibb.co/kgbRt0L
https://ibb.co/rkrHxD6

Router Stats:

Information for Helpdesk agents

When contacting the BT Broadband helpdesk, the agent might ask you for details about your BT Home Hub. This page contains all of the information they are likely to request.

1. Product name:		BT Home Hub
2. Serial number:		+068543+NQ43723374
3. Firmware version:		Software version 4.7.5.1.83.8.264 (Type A) Last updated 05/03/19
4. Board version:		BT Hub 5A
5. DSL uptime:		0 days, 09:43:12
6. Data rate:		19969 / 73746
7. Maximum data rate:		19991 / 77117
8. Noise margin:		5.9 / 3.5
9. Line attenuation:		19.0 / 16.1
10. Signal attenuation:		18.7 / 16.2
11. Data sent/received:		467.5 MB / 3.0 GB
12. Broadband username:		bthomehub@btbroadband.com
13. BT Wi-fi:		No
14. 2.4 GHz Wireless network/SSID:		BTHub5-ZPQR
15. 2.4 GHz Wireless connections:		Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:		WPA2
17. 2.4 GHz Wireless channel:		Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:		BTHub5-ZPQR
19. 5 GHz Wireless connections:		Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:		WPA2
21. 5 GHz Wireless channel:		Automatic (Smart Wireless)
22. Firewall:		Default
23. MAC Address:		c8:91:f9:79:b1:84
24. Modulation:		G.993.2 Annex B
25. Software variant:		AA
26. Boot loader:		1.0.0

Re: Slow Speeds During the Day

imjolly — Tue, 25 Aug 2020 10:25:21 GMT

stats look ok

the problem must be with your wireless connection if you cannot connect any devices using ethernet

I would split the 2.4/5ghz networks and also select the wireless channels manually rather than automatic. I would get a wifi analyser on my phone and then check for networks about you and channels in use then select a free or less congested channel

have you split the networks

Split the networks