https://community.bt.com/t5/Archive-Staging/Slow-speeds/m-p/2087255#M1204982 <P>welcome to the BT community forum where customers help customers and only BT employees are the forum mods<BR /><BR />in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if&nbsp; HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .&nbsp;<BR /><BR />Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal</P> <P>&nbsp;</P> <P>enter your phone number and post results&nbsp; remember to delete number&nbsp; &nbsp;<A href="https://www.broadbandchecker.btwholesale.com/#/ADSL" target="_blank" rel="nofollow noopener noreferrer" data-di-id="di-id-e09a6eac-b6fc70db">https://www.broadbandchecker.btwholesale.com/#/ADSL</A><BR /><BR />Someone may then be able to offer help/assistance/suggestions to your problem</P> Tue, 25 Aug 2020 14:51:28 GMT imjolly 2020-08-25T14:51:28Z https://community.bt.com/t5/Archive-Staging/Slow-speeds/m-p/2087251#M1204980 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20200824-121340_My BT.jpg" style="width: 1080px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/68021i98BB044F79ABCB18/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20200824-121340_My BT.jpg" alt="Screenshot_20200824-121340_My BT.jpg" /></span></P><P>my speeds are allways slow i can dissconect every device it makes no difference&nbsp;</P> Tue, 25 Aug 2020 14:47:27 GMT https://community.bt.com/t5/Archive-Staging/Slow-speeds/m-p/2087251#M1204980 Nickh242427 2020-08-25T14:47:27Z https://community.bt.com/t5/Archive-Staging/Slow-speeds/m-p/2087254#M1204981 <P>Im on fibre halo 2 says my speeds should be 26-43mbps the minimum guaranteed is 21mbs im not getting what i pay for here</P> Tue, 25 Aug 2020 14:50:56 GMT https://community.bt.com/t5/Archive-Staging/Slow-speeds/m-p/2087254#M1204981 Nickh242427 2020-08-25T14:50:56Z https://community.bt.com/t5/Archive-Staging/Slow-speeds/m-p/2087255#M1204982 <P>welcome to the BT community forum where customers help customers and only BT employees are the forum mods<BR /><BR />in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if&nbsp; HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .&nbsp;<BR /><BR />Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal</P> <P>&nbsp;</P> <P>enter your phone number and post results&nbsp; remember to delete number&nbsp; &nbsp;<A href="https://www.broadbandchecker.btwholesale.com/#/ADSL" target="_blank" rel="nofollow noopener noreferrer" data-di-id="di-id-e09a6eac-b6fc70db">https://www.broadbandchecker.btwholesale.com/#/ADSL</A><BR /><BR />Someone may then be able to offer help/assistance/suggestions to your problem</P> Tue, 25 Aug 2020 14:51:28 GMT https://community.bt.com/t5/Archive-Staging/Slow-speeds/m-p/2087255#M1204982 imjolly 2020-08-25T14:51:28Z https://community.bt.com/t5/Archive-Staging/Slow-speeds/m-p/2087257#M1204983 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20200825-152155_Chrome.jpg" style="width: 1080px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/68022i543E8A4931647011/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20200825-152155_Chrome.jpg" alt="Screenshot_20200825-152155_Chrome.jpg" /></span></P><P> </P> Tue, 25 Aug 2020 14:51:54 GMT https://community.bt.com/t5/Archive-Staging/Slow-speeds/m-p/2087257#M1204983 Nickh242427 2020-08-25T14:51:54Z