Upload speed - Worth formal complaint?

peter_k — Wed, 26 Aug 2020 09:31:35 GMT

I'm aware that BT offer no guarantee on upload speeds. BT's technical support repeatedly say nothing is wrong. My "speed" evidence must be skewed since it will contain pre and post broadband fault tests. In the past 4 years the overhead service to the house and all wiring to the Mk3 faceplate (hub connection) has been replaced free of charge by Openreach. Last Openreach visit 6/8/2020, total loss of broadband reported but the fault relayed to the engineer as "noise on line" who then found a faulty port in the cabinet.

Will I be wasting my time making a formal complaint about my upload speed on the following grounds? The speed differences below may be small in Mbps but as a percentage they are huge.

Today https://speedtest.btwholesale.com/ shows my upload speed as 1.62Mbps. (why is the upload IP profile set at 10Mbps ?) Ookla's Speedtest.net holds 347 of my tests going back to 2015. The maximum speed is 2.79 in Nov 2017.

These are tests for this month

	down	up
07.08.2020 04:45	25.19	1.09
08.08.2020 20:08	24.9	1.29
12.08.2020 16:49	24.7	1.41
16.08.2020 10:15	24.69	1.51
19.08.2020 11:35	25.08	1.42

From 2015 download speeds around 2.3 to 2.5 are the norm but for 2020 only in April and January has it crept over 2 (2.07).

Extracts from https://www.broadbandchecker.btwholesale.com/#/ADSL output

The reported maximum observed speeds were 22.39 down 2 up on 5/6/2020

Home hub 5 data:

1. Product Name: HomeHub5
2. Serial number: +076286+1613002xxx
3. Firmware version: v0.07.08.25060-BT (Type B) Last updated 24/7/2020
4. Board version: 01A
5. VDSL uptime: 1 days, 02:53:58
6. Data Rate: 1740 / 26993
7. Maximum Data Rate: 1763 / 28057
8. Noise Margin: 6.3 / 6.7
9. Line Attenuation: 44.6 / 28.6
10. Signal Attenuation: 0.0 / 0.0
11. Data sent/received: 317.0 MB / 10.9 GB
12. Broadband username: bthomehub@btbroadband.com
13. BT Wi-fi: Yes
14. 2.4GHz wireless network/SSID: xxxxxxxxx
15. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4GHz wireless security: WPA2 Only (Recommended)
17. 2.4GHz wireless channel: Automatic (Smart Wireless)
18. 5GHz wireless network/SSID: xxxxxxxxxxxxxxxx
19. 5GHz wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5GHz wireless security: WPA2 Only (Recommended)
21. 5GHz wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: d4:63:fe:70:78:ff
24. Software variant: -
25. Boot loader: 0.5.1-BT (Wed Nov 12 11:52:05 2014)

Re: Upload speed - Worth formal complaint?

busterboy1 — Wed, 26 Aug 2020 09:36:43 GMT

Swap you for mine.😀

This topic

Upload speed - Worth formal complaint?

Re: Upload speed - Worth formal complaint?