https://community.bt.com/t5/Archive-Staging/Dropped-Connection/m-p/2087871#M1204994 <P>Hello,</P><P>&nbsp;</P><P>I've been having random disconnects that have happened half a dozen times over the last 2 weeks and like many I am working from home and rely on broadband to do my job. These disconnects aren't usually for long but they have cut off my phone calls (my employer uses VoIP).</P><P>&nbsp;</P><P>I have an Openreach provided Huawei HG612 modem and when these disconnects happen I can see the status of the connection change to "PendingDisconnect" then "NoSignal" before it then reconnects.</P><P>&nbsp;</P><P>I have done a quiet line test and hear nothing and BT's Diagnostic Bot reports no fault on the network. Nothing has changed on my side and as I can see the connection drop on the modem, I know it is not a routing/WiFi issue. Please see screenshot of&nbsp;<A href="https://www.broadbandchecker.btwholesale.com/" target="_blank">https://www.broadbandchecker.btwholesale.com/</A> attached.</P><P>&nbsp;</P><P>Any help would be appreciated.</P><P>&nbsp;</P><UL><LI><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20200826-155931~3.jpg" style="width: 1422px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/68060iB99AEFCB3306F787/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20200826-155931~3.jpg" alt="Screenshot_20200826-155931~3.jpg" /></span><P> </P></LI></UL> Wed, 26 Aug 2020 15:02:45 GMT cobhc 2020-08-26T15:02:45Z https://community.bt.com/t5/Archive-Staging/Dropped-Connection/m-p/2087871#M1204994 <P>Hello,</P><P>&nbsp;</P><P>I've been having random disconnects that have happened half a dozen times over the last 2 weeks and like many I am working from home and rely on broadband to do my job. These disconnects aren't usually for long but they have cut off my phone calls (my employer uses VoIP).</P><P>&nbsp;</P><P>I have an Openreach provided Huawei HG612 modem and when these disconnects happen I can see the status of the connection change to "PendingDisconnect" then "NoSignal" before it then reconnects.</P><P>&nbsp;</P><P>I have done a quiet line test and hear nothing and BT's Diagnostic Bot reports no fault on the network. Nothing has changed on my side and as I can see the connection drop on the modem, I know it is not a routing/WiFi issue. Please see screenshot of&nbsp;<A href="https://www.broadbandchecker.btwholesale.com/" target="_blank">https://www.broadbandchecker.btwholesale.com/</A> attached.</P><P>&nbsp;</P><P>Any help would be appreciated.</P><P>&nbsp;</P><UL><LI><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20200826-155931~3.jpg" style="width: 1422px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/68060iB99AEFCB3306F787/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20200826-155931~3.jpg" alt="Screenshot_20200826-155931~3.jpg" /></span><P> </P></LI></UL> Wed, 26 Aug 2020 15:02:45 GMT https://community.bt.com/t5/Archive-Staging/Dropped-Connection/m-p/2087871#M1204994 cobhc 2020-08-26T15:02:45Z