This topic

FTTP On Demand Availability

samwardill1 — Thu, 27 Aug 2020 16:06:12 GMT

According to Plusnet my address is served by FTTP on Demand. The Plusnet agent shared the attached screenshot for my address. Plusnet told me that only BT could supply FTTP on Demand so I called BT (after trying their website). BT told me that FTTP on Demand is not available at my address. Any idea why?

Re: FTTP On Demand Availability

Keith_Beddoe — Thu, 27 Aug 2020 16:16:05 GMT

Its a BT Business product only, and costs thousands of pounds.

Re: FTTP On Demand Availability

Starwire — Thu, 27 Aug 2020 19:52:01 GMT

As Keith said it’s a bespoke Business Product and I know they limit the amount of orders they take at any given time.

Network Build and Installation can literally take over a year.

To give you some idea of cost an End User I visited this week enquired about it and was quoted £16,000 to get Fibre from the nearest Aggregation Node 500m away.

Re: FTTP On Demand Availability

iniltous — Thu, 27 Aug 2020 20:01:18 GMT

The predicted FTTC speed is very good, but if you wanted even better and wanted to go for FTTPod , first chose a provider that offers this Openreach product ( BT Consumer don’t )

You then ask that ISP for a free desktop survey, to get a ballpark figure for provision ( you pay the construction costs of FTTPod) , if this free estimate is temping enough for you to continue, you pay a non refundable £250-£300 for a proper bespoke contractual estimate , that returns the true costs you are expected to pay ( obviously this may differ from the free estimate ) , if you still want to proceed, your survey fee is taken off and you pay the balance to whatever ISP you have used, and OR start to build the network to your home.

Whoever you spoke to apparently don’t know what they are talking about when it comes to FTTPod....it can and has been provided for residential customers, but not from ‘BT Consumer’ or Plusnet, but from ‘niche’ ISPs that sell it...a simple search will find those that do.

Re: FTTP On Demand Availability

samwardill1 — Fri, 28 Aug 2020 08:36:08 GMT

Thank you @iniltous . This is very helpful. I have asked for a quote from one of the ISPs.

Is there a way of finding out when FTTP is likely to come anyway on the roll out plan? I am in Cambridge and it is rolling out pretty fast there anyway.

Re: FTTP On Demand Availability

pompey1898 — Fri, 28 Aug 2020 08:44:06 GMT

Try contacting https://www.connectingcambridgeshire.co.uk/

Re: FTTP On Demand Availability

samwardill1 — Fri, 28 Aug 2020 08:54:24 GMT

Thanks @pompey1898

It seems that website regards >24Mbps as superfast and my address has that so they think I am fine.

To be honest. The address also has Virgin Ultrafast so I should not complain. I am just sick of Virgin rubbish customer service (in fact Virgin has had non-existent customer service since COVID).

I just hope that they approve Virgin / O2 merger which I hope will finally improve Virgin customer service.

I realise I am very privileged and nobody should have any sympathy for me.

Re: FTTP On Demand Availability

pompey1898 — Sat, 05 Sep 2020 16:39:08 GMT

@samwardill1wrote:
Thanks @pompey1898
It seems that website regards >24Mbps as superfast and my address has that so they think I am fine.
To be honest. The address also has Virgin Ultrafast so I should not complain. I am just sick of Virgin rubbish customer service (in fact Virgin has had non-existent customer service since COVID).
I just hope that they approve Virgin / O2 merger which I hope will finally improve Virgin customer service.
I realise I am very privileged and nobody should have any sympathy for me.

Hi @samwardill1 ,

If you have Virgin available I suspect you will be regarded as an intervention area such that CC can be of assistance.

Re: FTTP On Demand Availability

samwardill1 — Mon, 07 Sep 2020 07:45:24 GMT

@pompey1898 What do you mean?

Re: FTTP On Demand Availability

pompey1898 — Tue, 08 Sep 2020 10:10:07 GMT

You have Virgin available