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FTTP Dropping out

Harris007uk — Fri, 28 Aug 2020 12:45:57 GMT

Hi, I hope somebody can help.

My FTTP keeps dropping out, still connected to Wifi but says no internet. It can be off anywhere from a few seconds to 30 minutes. This has been going on since we had it installed but now seems to be getting more often and for longer. I've seen a previous thread regarding a firmware update that can be added to my hub but the thread is over a year old so not sure if still relevant.

Really need this sorted as my child with ASD keeps losing it every time he gets kicked off his game.

Thanks

David

Re: FTTP Dropping out

pippincp — Fri, 28 Aug 2020 13:15:05 GMT

All FTTP issues are dealt with by the FTTP team. 0800 587 4787

Re: FTTP Dropping out

Harris007uk — Fri, 28 Aug 2020 13:18:38 GMT

Been on hold with them for 1 hour and 27 minutes so far so getting a little peed off!!!

Re: FTTP Dropping out

Harris007uk — Fri, 28 Aug 2020 14:10:49 GMT

Now 2 hours 20 minutes FFS