This topic

Can't subscribe to Fibre 1

MrBeagle — Fri, 28 Aug 2020 16:26:02 GMT

BT can't seem to tell me why I can't subscribe to Fibre 1 in the DA16 area. They've told me that the area is being upgraded to FTTP and it will be the same price as FTTC, which I believe is untrue.

An ex BT engineer friend has told me that the most likely reason is that the green cabinet is full to capacity.

If so, how do I get BT to upgrade the cabinet?

Re: Can't subscribe to Fibre 1

licquorice — Fri, 28 Aug 2020 16:34:11 GMT

@MrBeagle wrote:

BT can't seem to tell me why I can't subscribe to Fibre 1 in the DA16 area. They've told me that the area is being upgraded to FTTP and it will be the same price as FTTC, which I believe is untrue.

For a given service, the price is the same regardless of how it is delivered.

An ex BT engineer friend has told me that the most likely reason is that the green cabinet is full to capacity.

Quite possibly. If you enter your phone number in the checker and post a screenshot of the result, we will be able to tell you. Remember to delete your number from the screenshot before posting.

https://www.broadbandchecker.btwholesale.com/#/ADSL

If so, how do I get BT to upgrade the cabinet?

Nothing to do with BT, it is Openreach. If they have plans for FTTP they are extremely unlikely to increase capacity in the cabinet.

Re: Can't subscribe to Fibre 1

MrBeagle — Fri, 28 Aug 2020 16:44:08 GMT

Re: Can't subscribe to Fibre 1

licquorice — Fri, 28 Aug 2020 16:46:14 GMT

Can you post the requested screenshot please.

Re: Can't subscribe to Fibre 1

MrBeagle — Fri, 28 Aug 2020 16:49:05 GMT

That brief message is the screenshot!

Re: Can't subscribe to Fibre 1

pippincp — Fri, 28 Aug 2020 16:54:39 GMT

That is not the screenshot requested. Read @licquorice post again and click the link given.

Re: Can't subscribe to Fibre 1

MrBeagle — Fri, 28 Aug 2020 17:07:50 GMT

Sorry, my bad.

Re: Can't subscribe to Fibre 1

licquorice — Fri, 28 Aug 2020 17:16:00 GMT

Use your address, as presumably you don't have a BT line, or if you have, don't leave any spaces when entering the number.

Re: Can't subscribe to Fibre 1

MrBeagle — Fri, 28 Aug 2020 19:10:50 GMT

I don't have a BT line now I'm with Virgin.

Re: Can't subscribe to Fibre 1

imjolly — Fri, 28 Aug 2020 19:10:54 GMT

That explains why you cannot get FTTC from BT or any other ISP. Your cabinet has not yet been upgraded for fibre

Re: Can't subscribe to Fibre 1

MrBeagle — Fri, 28 Aug 2020 19:25:03 GMT

That's odd as my friend lives only half a mile away and has had fibre for a couple of years. Just lately I've noticed a lot of BT symbols spray painted on the pavement, so something is going on.

Thank you very much for your help!

Re: Can't subscribe to Fibre 1

imjolly — Fri, 28 Aug 2020 19:26:59 GMT

@MrBeagle

Your grind isn't probably on different cabinet you and his has been upgraded for fibre and yours has not - yet

Re: Can't subscribe to Fibre 1

pippincp — Fri, 28 Aug 2020 23:29:57 GMT

@imjolly You need to stop using that phone.🤣