This topic

Poor service

Biffo4 — Sat, 29 Aug 2020 07:40:29 GMT

Morn all I have been having speed issues over the past 20 days have had 2 engineers out each identifying a different fault, both saying O K now , it’s not O K now my speed download is 17mg download & 2•8 uploads

I live in Prestwick roughly 600m from cabinet 12 which according to engineers is my cabinet, yesterday spent roughly 90mins on phone being moved onto 3 different operatives last 1 saying I’m getting minimum download speed of 23mg , I’m on Halo 2 +

l have tried phoning, contacting live chat can’t access any seems like my number has been blocked. Anybody else experiencing issues like this

biffo4

Re: Poor service

imjolly — Sat, 29 Aug 2020 08:16:24 GMT

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Broadband

Biffo4 — Sun, 30 Aug 2020 08:19:09 GMT

Morn all well after all the toeing & froing with various b t agents all telling a different yarn received email yesterday 15:45 saying fault now fixed restart router if not up to speed leave for 3 days ( does anyone know why ) then if still fault call this number

and so it goes on

biffo4

Re: Broadband

imjolly — Sun, 30 Aug 2020 08:34:04 GMT

if you want help from forum you need to post some information - or just wait and see after 3 days up to you