This topic

LOS light is on red

Smilie — Wed, 02 Sep 2020 14:31:37 GMT

Hi,

My Broadband and landline has not worked since 05:00 this morning (2nd September 2020) and LOS light is on solid red despite taking the power on and off several times.

I can’t get through to the call centre all day!!

Please Help!!

Re: LOS light is on red

imjolly — Wed, 02 Sep 2020 14:37:48 GMT

have you checked 'service in my area' to see if it is a fault with your line or general fault affecting others go to 'help' at top of page

Re: LOS light is on red

Smilie — Wed, 02 Sep 2020 14:46:05 GMT

This is what it said under broadband open fault:

“Problem fixed

Reported Tue 18/08/2020 at 05:23 PM
Issue Ended Wed 02/09/2020 at 05:10 AM
We've fixed the recent problem in your area. To get your broadband running smoothly again, restart your BT Home Hub. Just turn it off at the mains, wait a few seconds, then turn it back on again. Give it a couple of minutes to finish starting up.“

I’ve had turned it off and on several times and still not working.

Re: LOS light is on red

Anonymous — Wed, 02 Sep 2020 14:46:13 GMT

Big problems in Coventry (assuming that's where you are)

Re: LOS light is on red

Smilie — Wed, 02 Sep 2020 14:48:17 GMT

No, I live near Cambridge

Re: LOS light is on red

Keith_Beddoe — Wed, 02 Sep 2020 15:11:16 GMT

Did you also turn the power off on the modem, waited about 20 seconds, and then turned it on again?

Re: LOS light is on red

Smilie — Wed, 02 Sep 2020 15:30:41 GMT

Yes I did. Waited 30 seconds… turned off for 1 minute and then on… LOS light is still on red…

Re: LOS light is on red

Keith_Beddoe — Wed, 02 Sep 2020 15:34:55 GMT

@Smilie wrote:

Yes I did. Waited 30 seconds… turned off for 1 minute and then on… LOS light is still on red…

It might be best to call the FTTP helpdesk on 0800 587 4787.

Its possible that there is a disconnection in the optical network. Its odd that it started at the time when service was supposed to be restored. Perhaps a fibre was taken in error, to fix a fault?

Re: LOS light is on red

pippincp — Wed, 02 Sep 2020 17:06:59 GMT

@Smiliewrote:
No, I live near Cambridge

Care to narrow it down a bit?