https://community.bt.com/t5/Archive-Staging/Unable-to-get-through-to-FTTP-support/m-p/2090807#M1205456 <P>So, I dont know if they are working on anything... it give me a generic message, does not raise a support ticket in my account.</P><P>If they are working on something I would expect to be notified before disconnecting me....</P><P>Yes I do have Halo, and would of expected if it was planned works they sent out a device to keep my connected...</P><P>Communication is the key, and being a communications company thought it would be a priority....</P><P>&nbsp;</P><P>Chris</P> Thu, 03 Sep 2020 10:41:17 GMT cwuk100 2020-09-03T10:41:17Z https://community.bt.com/t5/Archive-Staging/Unable-to-get-through-to-FTTP-support/m-p/2090711#M1205454 <P>So currently showing LOS as red light on FTTP Modem, been trying to get through to BT support for about 3 hours now on and off..... how is this acceptable? Tried the app and tells me they are working on the network and give it 24 hrs... not acceptable.... working from home and they have not even sent out a 4g modem to cover me while its down. This is shocking, other people on FTTP in the local area are fine....</P><P>&nbsp;</P><P>Whats going on BT?</P> Thu, 03 Sep 2020 07:49:11 GMT https://community.bt.com/t5/Archive-Staging/Unable-to-get-through-to-FTTP-support/m-p/2090711#M1205454 cwuk100 2020-09-03T07:49:11Z https://community.bt.com/t5/Archive-Staging/Unable-to-get-through-to-FTTP-support/m-p/2090727#M1205455 <P>do you have the Halo add-on with your broadband package</P> <P>if openreach are working on the problem then no sure what more you expect openreach can do</P> Thu, 03 Sep 2020 08:41:44 GMT https://community.bt.com/t5/Archive-Staging/Unable-to-get-through-to-FTTP-support/m-p/2090727#M1205455 imjolly 2020-09-03T08:41:44Z https://community.bt.com/t5/Archive-Staging/Unable-to-get-through-to-FTTP-support/m-p/2090807#M1205456 <P>So, I dont know if they are working on anything... it give me a generic message, does not raise a support ticket in my account.</P><P>If they are working on something I would expect to be notified before disconnecting me....</P><P>Yes I do have Halo, and would of expected if it was planned works they sent out a device to keep my connected...</P><P>Communication is the key, and being a communications company thought it would be a priority....</P><P>&nbsp;</P><P>Chris</P> Thu, 03 Sep 2020 10:41:17 GMT https://community.bt.com/t5/Archive-Staging/Unable-to-get-through-to-FTTP-support/m-p/2090807#M1205456 cwuk100 2020-09-03T10:41:17Z https://community.bt.com/t5/Archive-Staging/Unable-to-get-through-to-FTTP-support/m-p/2090814#M1205457 <P>you need to remember any work on the phone line is done by openreach not by BT Retail who are an ISP just like SKY and TT.&nbsp; openreach will not consult before do remedial work on the lines</P> <P>if you have Halo add-on then you need to contact BT and because you have no broadband then request the 4g hub</P> <P>0800800150 from mobile</P> Thu, 03 Sep 2020 10:57:48 GMT https://community.bt.com/t5/Archive-Staging/Unable-to-get-through-to-FTTP-support/m-p/2090814#M1205457 imjolly 2020-09-03T10:57:48Z https://community.bt.com/t5/Archive-Staging/Unable-to-get-through-to-FTTP-support/m-p/2090825#M1205458 <P>I understand that, and have spent nearly 3 hours trying to get through to BT!</P> Thu, 03 Sep 2020 11:08:22 GMT https://community.bt.com/t5/Archive-Staging/Unable-to-get-through-to-FTTP-support/m-p/2090825#M1205458 cwuk100 2020-09-03T11:08:22Z https://community.bt.com/t5/Archive-Staging/Unable-to-get-through-to-FTTP-support/m-p/2090827#M1205459 I also work for a ISP, and when our telcoms partner is planning on doing works they notify us to notify our customers.....<BR /> Thu, 03 Sep 2020 11:10:38 GMT https://community.bt.com/t5/Archive-Staging/Unable-to-get-through-to-FTTP-support/m-p/2090827#M1205459 cwuk100 2020-09-03T11:10:38Z