https://community.bt.com/t5/Archive-Staging/Broad-band-Speed/m-p/2093055#M1205696 <P>Sorry on its own that means nothing</P> <P>welcome to the BT community forum where customers help customers and only BT employees are the forum mods<BR /><BR />in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if&nbsp; HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .&nbsp;<BR /><BR />Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal</P> <P>&nbsp;</P> <P>enter your phone number and post results&nbsp; remember to delete number&nbsp; &nbsp;<A href="https://www.broadbandchecker.btwholesale.com/#/ADSL" target="_blank" rel="nofollow noopener noreferrer" data-di-id="di-id-e09a6eac-b6fc70db">https://www.broadbandchecker.btwholesale.com/#/ADSL</A><BR /><BR />Someone may then be able to offer help/assistance/suggestions to your problem</P> Wed, 09 Sep 2020 19:54:18 GMT imjolly 2020-09-09T19:54:18Z https://community.bt.com/t5/Archive-Staging/Broad-band-Speed/m-p/2093050#M1205695 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="20200909_205036.jpg" style="width: 981px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/68367i2667FC361377D282/image-size/medium?v=v2&amp;px=400" role="button" title="20200909_205036.jpg" alt="20200909_205036.jpg" /></span></P><P> </P> Wed, 09 Sep 2020 19:51:13 GMT https://community.bt.com/t5/Archive-Staging/Broad-band-Speed/m-p/2093050#M1205695 kenchi 2020-09-09T19:51:13Z https://community.bt.com/t5/Archive-Staging/Broad-band-Speed/m-p/2093055#M1205696 <P>Sorry on its own that means nothing</P> <P>welcome to the BT community forum where customers help customers and only BT employees are the forum mods<BR /><BR />in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if&nbsp; HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .&nbsp;<BR /><BR />Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal</P> <P>&nbsp;</P> <P>enter your phone number and post results&nbsp; remember to delete number&nbsp; &nbsp;<A href="https://www.broadbandchecker.btwholesale.com/#/ADSL" target="_blank" rel="nofollow noopener noreferrer" data-di-id="di-id-e09a6eac-b6fc70db">https://www.broadbandchecker.btwholesale.com/#/ADSL</A><BR /><BR />Someone may then be able to offer help/assistance/suggestions to your problem</P> Wed, 09 Sep 2020 19:54:18 GMT https://community.bt.com/t5/Archive-Staging/Broad-band-Speed/m-p/2093055#M1205696 imjolly 2020-09-09T19:54:18Z