Back to old fibre package

Deucalion — Thu, 10 Sep 2020 07:02:48 GMT

I’ll be brief, phoned BT Tuesday night as I’m within my 14 day cooling period with fibre 2, going back original fibre 1 speeds (55/10). The customer service guy said it’ll take up to 5 days, is this correct as it’ll take me out of the 14 days (I think).

Re: Back to old fibre package

-Richie- — Thu, 10 Sep 2020 07:28:10 GMT

You only have to request the revert within 14 days, the offline team that process them can take a few days to action it, depends on how busy they are, don't worry as calls are recorded and there will be a request raised on your account.

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Back to old fibre package

Re: Back to old fibre package