This topic

FTTP cable entry into house

markmck30 — Fri, 11 Sep 2020 19:41:10 GMT

Hello, first post so go easy 😀. Had Fibre 2 installed today. Seems really good, just a query about the finish on the cable entry in to the house. Is this not supposed to be covered over fully? Other houses near us seem to have this done with a grey full enclosure rather than the hole filled with silicone

Thanks

Re: FTTP cable entry into house

OneTimeOnly — Fri, 11 Sep 2020 19:55:07 GMT

My neighbours' are the same as your photo. What thickness is the cable inside your house?

Re: FTTP cable entry into house

markmck30 — Fri, 11 Sep 2020 20:04:39 GMT

Thanks for the reply. The cable comes straight

in and has been stripped back. See pic

Re: FTTP cable entry into house

OneTimeOnly — Fri, 11 Sep 2020 20:06:47 GMT

I meant in mm. How big a hole is required? 🙂

Re: FTTP cable entry into house

markmck30 — Fri, 11 Sep 2020 20:13:57 GMT

I reckon its 6mm cable coming through from the outside. Not sure what diameter the actual core is once stripped

Re: FTTP cable entry into house

OneTimeOnly — Fri, 11 Sep 2020 20:14:39 GMT

Great, thanks mate.

Re: FTTP cable entry into house

Starwire — Fri, 11 Sep 2020 21:03:35 GMT

That looks like absolute s#!t. I’d be embarrassed if that was my work.

Re: FTTP cable entry into house

markmck30 — Fri, 11 Sep 2020 21:13:23 GMT

so should I complain? Do u work for open reach?

Re: FTTP cable entry into house

Storm_Force — Fri, 11 Sep 2020 21:33:45 GMT

That is very poor work, no way I would be happy with that mess.

Re: FTTP cable entry into house

markmck30 — Fri, 11 Sep 2020 21:59:28 GMT

I agree. Will try and contact open reach and see what they say. Without having seen in advance what it should look like its difficult to argue that its not right

Re: FTTP cable entry into house

busterboy1 — Sat, 12 Sep 2020 05:06:04 GMT

@Starwire

That looks like absolute s#!t. I’d be embarrassed if that was my work.

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Re: FTTP cable entry into house

Starwire — Sat, 12 Sep 2020 06:15:20 GMT

The Capping on the outside is right on the edge of the wall so nothing can really be done about that but I’d have least put a Capping 101a Cover on to make it look neater. ref to capping sideways along the cable, I wouldn’t do that, it’ll just look more s#!t than before.

I would’ve brought the cable in a bit lower though as it now has no drip loop.

Its the inside that bothers me the most though, the cable hole is drilled in to close to the skirting board. Should’ve been a few inches above it so they can fit an Internal Lead In Kit. It’s basically a plug that fits over the hole to A. protect the cable and B. it’s just looks neater.

Also they put on a Field Fit Connector but that may be that the Engineer isn’t Inside Out Trained yet and doesn’t have a Splicer.

Re: FTTP cable entry into house

markmck30 — Sat, 12 Sep 2020 06:46:45 GMT

Thanks Starwire,

The height on the inside is aligned with the skydish cable coming in which is fair enough as we discussed that before it was done.

Might see if i can buy one of the 101a covers from somewhere even just to cover over the silicone and missing brick facing.

I guess there isn't much point complaining as they are hardly going to come back and instal it again

Cheers for the feedback though

Re: FTTP cable entry into house

markmck30 — Tue, 15 Sep 2020 21:05:01 GMT

So called the customer services line in. Think it was 08005874787

Conversation went something like this.

'Hello, I'm not sure that my cable has been installed properly and was wondering if I sent you a picture could you see if you think it meets your standards'

'No point sending it here, I wouldn't know, so you need to contact openreach'

'But my contract is with you'

'We can't help as installation is nothing to do with us, so go to the openreach website'

Checked openreach website and can't see anyway of raising an issue.

Also the cable runs through a flowerbed and is buried probably about 6 inches from the surface.

Got to say that if anyone else is here thinking about getting this installation done make sure you specify exactly where its to come out of the ground on to your external wall, that you agree the depth the cable is to be sunk under the ground, that any paving etc is to be cemented in properly etc etc. Or perhaps look to another provider

Re: FTTP cable entry into house

pippincp — Tue, 15 Sep 2020 21:14:01 GMT

To raise a complaint, or enquiry, that relates to health and safety concerns, employee behaviour, personal injury, damage to your property, quality of workmanship, wayleaves or planned movement of Openreach equipment. You can contact us through our chat facility. Just click on the icon in the bottom right corner of the screen to get started.

https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy

Re: FTTP cable entry into house

Starwire — Thu, 17 Sep 2020 05:53:47 GMT

Years ago BT could raise complaints about workmanship if it was via an order and or fault through BT themselves.

Times might have changed though so to avoid the bull s#!t of BT’s incompetent call centres you’re just best using that link pippin put on.

Re: FTTP cable entry into house

markmck30 — Thu, 17 Sep 2020 07:28:29 GMT

thanks for the reply. I've filled the form in so will wait and see. The service is working I just want confirmation from them I guess that the installation has been done properly because as was said by someone earlier - it looks pretty s#$t

Re: FTTP cable entry into house

Walthamcity — Fri, 18 Sep 2020 08:58:20 GMT

Sorry to hear this and I hope it is sorted. We had a different experience. One of the things which impressed me with BT was the quality of their installation of the fibre into the home. (Compared to the shoddy shoddy shoddy Virgin cable installations on our road - random wires snaking out of the pavement through holes drilled in the wall!).

Poor installation quality is what stops me moving from BT to Virgin!

Re: FTTP cable entry into house

max4186 — Fri, 18 Sep 2020 22:44:04 GMT

I am also considering contacting Openreach to make a complaint about damage done to my property 3 months ago, I thought it was standard but looking now, I think mine may be worse? Can someone tell me if this install is standard?

My obvious complaint is the woman drilled from the inside out, so it cracked my brick entirely and they just glued it back on. Openreach isn't exactly going to be able to fix that so I'm not sure what I can ask for other than compensation, but is there meant to be covering on the black fibre cable?

Re: FTTP cable entry into house

Starwire — Sat, 19 Sep 2020 06:12:30 GMT

She was right to drill from the inside out. Openreach Engineers have always been told never to drill from the outside in, you’ll most likely do far worse damage that way.

Once had a guy argue the toss with me about doing it. I point blank refused and gave him an ultimatum. 1. He let me do it from the inside out. 2. He drilled it. 3. I walk off site as I’m not wasting another minute debating it.

He decided to do it his way and ended up with an 8inch wide and 3inch deep hole on the inside wall. Needless to say when he saw what he’d done his face was worth a thousand pictures.

What she’s done though is a bit sloppy, perhaps could’ve made more of an effort not to blow the brick. She’d have been better off filling the hole with silicone and then grinding down the damaged brick and blowing the dust onto the wet silicone.

Ref to the cable, is that coming out of the duct hole? If so it needs a connector bend and capping to cover it.