Broadband suddenly started dropping out

Ladycazzeh — Tue, 15 Sep 2020 16:44:33 GMT

Hi there, Been a long time since I've needed to post here for some help, but ever since yesterday evening (or at least that's when I noticed it first) my fiber keeps dropping out randomly. Ive ran the BT troubleshooter, checked the line for noise and all the usual checks.

Most of my computer/console equipment is wired to the hub via Ethernet, so it is not a wireless issue as far as I am aware.

Upon checking logs in the router, I can see that it has dropped 5 times since 20.24 last night.

The messages that come up in logs when it disconnects briefly, are:

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination) or ppp1:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

Its strange because normally the broadband is stable and rarely disconnects.

Router stats (Ive removed IP addresses and the serial number of the hub):

Connection type:

Fibre Broadband (VDSL)

Downstream sync speed:

68.37 Mbps

Upstream sync speed:

16.83 Mbps

Network uptime:

0 Days, 0 Hours 51 Minutes

System uptime:

2 Days, 14 Hours 10 Minutes

Firmware version:

SG4B1000E020

Firmware updated:

28-Mar-2020

Product name:

BT Hub 6A

Firmware version:

SG4B1000E020

Firmware updated:

28-Mar-2020

Board version:

1.0

Gui version:

1.115.0

DSL uptime:

0 Days, 0 Hours 53 Minutes 15 Seconds

Data rate:

16.83 Mbps / 68.37 Mbps

Maximum data rate:

16838 / 69660

Noise margin:

6.3 dB / 3.4 dB

Line attenuation:

32 dB

Signal attenuation:

24.8 dB / 32 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

5 MB Uploaded / 27 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-8MSF

2.4 GHz wireless channel:

Smart (Channel 6)

5 GHz wireless network name:

BTHub6-8MSF

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

Edit at 17.43 15/09/2020 The broadband just dropped again.

Re: Broadband suddenly started dropping out

imjolly — Tue, 15 Sep 2020 16:51:10 GMT

If you have already checked for line noise by doing quiet line test then try a factory reset of the hub by pressing the recessed button on back and holding 20/30 secs until lights flash

remember to turn off smart setup when hub restarts

if still no improvement then phone 150 and get engineer visit

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Broadband suddenly started dropping out

Re: Broadband suddenly started dropping out