This topic

G Fast

Ben57 — Thu, 17 Sep 2020 09:21:00 GMT

I have issues with BT at the moment regards installation of GFast at my property.

Ordered on 5th Aug installation date was 25th Aug and they did not turn up, I raised a complaint with them which at the moment is on going, how long for nobody knows.

Whilst walking dog yesterday I spoke to an Openreach engineer who said as far as he knows GFast cannot be installed if you live more than 350 yards from a cabinet, does anybody know if this right or not and if this is the case why are BT letting me place an order that they cannot possibly deliver on, what a mess

Re: G Fast

imjolly — Thu, 17 Sep 2020 09:36:23 GMT

yes 350m is farthest from cabinet

Re: G Fast

Ben57 — Thu, 17 Sep 2020 09:42:17 GMT

Many thanks for your response, as I am more than 350 m from the cabinet, then why are they processing my order, may as well cancel

Re: G Fast

northshields — Thu, 17 Sep 2020 16:41:41 GMT

I would only add that I have G.fast which is working perfectly well and according to the engineer who installed it I am 373 metres from the cabinet, so perhaps there is a bit of leeway - I have seen 400 metres mentioned as the limit.

Re: G Fast

Ben57 — Thu, 17 Sep 2020 16:43:43 GMT

Many thanks