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Boardband not working

estapenn — Sat, 19 Sep 2020 15:37:41 GMT

Hi all, have you got any problems with BT boardband in IG10 area? Thanks.

Re: Boardband not working

Keith_Beddoe — Sat, 19 Sep 2020 15:40:50 GMT

Visit https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31

Also make sure you have dial tone on your phone.

Re: Boardband not working

estapenn — Sat, 19 Sep 2020 15:57:52 GMT

Hello Keith,

I have dail tone and checked that at BT level everything was fine and the bill was paid. My BT hub box just kept flashing orange light all of a sudden.... i have now switched it off for a bit and see if that helps.

Re: Boardband not working

Keith_Beddoe — Sat, 19 Sep 2020 16:06:23 GMT

Dial 17070 and make sure the number read back, matches your phone number.

Re: Boardband not working

estapenn — Sat, 19 Sep 2020 16:22:44 GMT

Yep. Checked. Right number.

May i ask what is the usual cause of sudden loss of connectivity. I have touched the box nor the cable at all!! Very annoying

Re: Boardband not working

Keith_Beddoe — Sat, 19 Sep 2020 17:57:32 GMT

@estapenn wrote:

Yep. Checked. Right number.

May i ask what is the usual cause of sudden loss of connectivity. I have touched the box nor the cable at all!! Very annoying

It could be anything, but its worth checking your own internal connections by trying the test socket which is located on your master phone socket.

Re: Boardband not working

estapenn — Sat, 19 Sep 2020 21:32:00 GMT

I managed to speak to BT and need to wait for a new box and engineering to come. While I am waiting, how good do you think a pay as you go dongle will be as a temporary fix for connecting a desktop to wifi? Thanks