This topic

Infinity Speeds Slowly Falling

Finalcuts — Wed, 23 Sep 2020 05:53:30 GMT

Hi there

i have previously found this forum really helpful in solving my broadband woes

My original speeds were 25 down 6 up, this has slowly dropped over the past few weeks to 18 down 5 up

The current situation means I have to work from home. I stream video and the speed is getting perilously low and unusable.
How would I go about resetting at the exchange to recalibrate the line ?
Also is Fttp on demand an option ?

many thanks in advance.

stats as follows

Telephone Number on Exchange CHALFONT ST GILES is served by Cabinet 3

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in JumperHigh Low High Low VDSL Range A (Clean)

VDSL Range B (Impacted)

35	22.3	7.1	5	18	Available	Available	--
34.9	20	7	4.7	16.5	Available	Available	--

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

330

Available

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date WBC SOADSL Availability Date Left in JumperWBC ADSL 2+ADSL MaxWBC Fixed RateFixed Rate

Up to 2	--	1.5 to 4	Available	Available	--
Up to 1.5	--	1 to 3.5	Available	Available	--
1	--	--	Available	Available	--
1	--	--	Available	--	--

Observed Speeds VDSLMax Observed Downstream SpeedMax Observed Upstream SpeedObserved Date

19.99

6.38

2020-09-21

Other Offerings Availability DateVDSL MulticastADSL Multicast

Available

Premise Environment StatusBridge TapVRINTE FacePlateLast Test Date

16-09-2020

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

The premise/line is associated with exchange which is NOT part of current fibre priority p

Re: Infinity Speeds Slowly Falling

Keith_Beddoe — Wed, 23 Sep 2020 06:07:12 GMT

@Finalcuts

Have you checked for noise on your phone line, that is the most common cause of slow speed?

Dial 17070 and select option 2, there should be no noise between the announcements.

FTTP on demand is an expensive BT Business customer only option.

Re: Infinity Speeds Slowly Falling

Finalcuts — Wed, 23 Sep 2020 06:09:37 GMT

Thanks fir the reply. Yes noise has been the problem in the past. Old multi core cable from the cabinet to our rural community. Line is quiet at the moment.

Re: Infinity Speeds Slowly Falling

Keith_Beddoe — Wed, 23 Sep 2020 06:31:58 GMT

@Finalcuts wrote:

Thanks fir the reply. Yes noise has been the problem in the past. Old multi core cable from the cabinet to our rural community. Line is quiet at the moment.

It could be intermittent, and that will impact on your connection speed.

If you can post the connection information from the BT Home Hub, including both actual and max connection speeds, and the noise margins, then it would give forum members a better idea of how your connection is performing.

It could just be an increase in crosstalk from other customer lines which is reducing the available bandwidth.

Re: Infinity Speeds Slowly Falling

Finalcuts — Wed, 23 Sep 2020 06:45:35 GMT

I have a home hub 4 so I’m not sure those stats are available to me.
yes in the past the noise on the line has been intermittent, it’s been stable for several years.

Re: Infinity Speeds Slowly Falling

Keith_Beddoe — Wed, 23 Sep 2020 06:56:41 GMT

@Finalcuts wrote:

I have a home hub 4 so I’m not sure those stats are available to me.
yes in the past the noise on the line has been intermittent, it’s been stable for several years.

So you must also have a white Openreach modem as well, as the HH4 does not work with VDSL?

If that is the case, and you are still in a contract, then you can ask for a replacement home hub, and you will not need to use the Openreach modem.

Re: Infinity Speeds Slowly Falling

Finalcuts — Wed, 23 Sep 2020 06:56:37 GMT

I do indeed.

Re: Infinity Speeds Slowly Falling

Keith_Beddoe — Wed, 23 Sep 2020 06:58:45 GMT

@Finalcuts wrote:

I do indeed.

Have you considered asking for a replacement home hub, as the modem would not then be needed?

Alternatively, you can buy your own router for about £35. Either way, you would be able to see your connection information.

Re: Infinity Speeds Slowly Falling

Finalcuts — Wed, 23 Sep 2020 07:11:28 GMT

Momentarily the Smart hub2 popped up as free in an offer for upgrade. I wasn’t quick enough. So yes I have considered it. One less box and wall wart too ! Thanks again.

Re: Infinity Speeds Slowly Falling

Keith_Beddoe — Wed, 23 Sep 2020 07:19:29 GMT

@Finalcuts wrote:

Momentarily the Smart hub2 popped up as free in an offer for upgrade. I wasn’t quick enough. So yes I have considered it. One less box and wall wart too ! Thanks again.

If you rang BT Customer options on 0800 800 030, they should offer you one just for the cost of postage.

Re: Infinity Speeds Slowly Falling

Finalcuts — Thu, 24 Sep 2020 11:03:28 GMT

If you could actually speak to someone !!

Fingers crossed to line resets and the speed creeps up.
Thanks again

Re: Infinity Speeds Slowly Falling

Finalcuts — Tue, 29 Sep 2020 06:11:11 GMT

There seem to be a fair few similar problems on here.
I’m told by BT that online is the best way to get help. But how ?
Speeds still dropping.

Re: Infinity Speeds Slowly Falling

imjolly — Tue, 29 Sep 2020 08:01:29 GMT

you can either phone 150 or 0800800150 from mobile and ask for replacement hub as your modem is constantly dropping connection or 0800800030 and negotiate a renew contract and include a new hub as condition

your speed is not going to improve as long as you keep dropping internet connection