This topic

Step down and now huge variability in connection speeds

DouglasD — Sun, 27 Sep 2020 20:54:04 GMT

Hi all. Have had infinity then fibre1 package with BT for couple of years. After a frustrating start when it took up to 4 weeks to get reliable connection (with 5 different engineer visiting and finally some "guddling" in a manhole cover in street outside house and suggestions of wiring issues, not at cabinet), I've had good speed and reliability , routinely up in the high 50 MBpss

About 2 weeks ago that changed. Started getting "connection not available" dropouts on streaming TV, and incredibly slow page connections. Both PC Wired direct to router and wifi giving similar esults. Particulalry noticeable almost by clockwork at 20.30 each night, but often in morning too. Sometimes speedtests (BT or third party show 60MBPs, often 20-30, sometimes 9, and often "connection not possible timeouts- its incredibly variable.

Screenshots of HH/ Speedcheck / BB details be;ow. Using speedcheck on My BT gives a "speed looks low from exchange to router," but when I try to raise the fault online the obligatory additional diagnostics prior to submission report "performance is normal" and cease the fault raising.

Real question is how best to get this diagnosed/ fixed - I'm getting the failures to register fault as described above and chat option full/unavailable very time I try. Is it simply take time off work, dial up to be told to do all the checks yet again?

Product name:

BT Hub 6A

Serial number:

Firmware version:

SG4B1000E020

Firmware updated:

30-Mar-202

Board version:

1.0

Gui version:

1.115.0

DSL uptime:

2 Days, 12 Hours 48 Minutes 9 Seconds

Data rate:

20.00 Mbps / 73.14 Mbps

Maximum data rate:

21206 / 73383

Noise margin:

6.1 dB / 3.1 dB

Line attenuation:

29.2 dB

Signal attenuation:

18.1 dB / 29.2 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

4 GB Uploaded / 30 GB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

2.4 GHz wireless channel:

Smart (Channel 11)

5 GHz wireless network name:

5 GHz wireless channel:

Smart (Channel 40)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

MAC address:

B8:D9:4D:25:38:17

Software variant:

Boot loader:

7.33.1

Re: Step down and now huge variability in connection speeds

imjolly — Mon, 28 Sep 2020 09:02:40 GMT

from looking at hub stats your actual internet connection looks good at 73/20mb 2 days stable connection. with noise margin down at 3.3db suggests the DLM also sees line is ok and has activated G.INP

it appears from your post that it is the throughput/download speed that is causing a problem. can you run btspeedtester when download speed appears ok and then again when speed is poor and post results. must be done with ethernet connection direct to hub and no powerline adapters

https://www.speedtest.btwholesale.com/

which exchange and cab are you on as you deleted from dslchecker results

Re: Step down and now huge variability in connection speeds

DouglasD — Mon, 28 Sep 2020 20:26:49 GMT

Hi - ran the speed test at BT wholesale but i can run additional diagnostic options without BBEU or ALID no - the phone no. option doesnt give any result. Pic of slow speed attached. If there's a way of getting the further diagnosis numbers please advise.

Thanks for the help

Re: Step down and now huge variability in connection speeds

imjolly — Mon, 28 Sep 2020 20:31:24 GMT

Did you try just entering your phone number?

Re: Step down and now huge variability in connection speeds

DouglasD — Mon, 28 Sep 2020 22:45:13 GMT

Yes-but got the same "test failed to run message, contact BB provider " message you can see upthread on the example from yesterday. Also stated on website that the number only test works only on traditional copper supplies for some reason.

Re: Step down and now huge variability in connection speeds

DouglasD — Tue, 29 Sep 2020 06:20:18 GMT

And P.S. Portishead Exchange, Cab 25.

Re: Step down and now huge variability in connection speeds

imjolly — Tue, 29 Sep 2020 07:55:28 GMT

can you post btspeedtester result when download speed is ok?