https://community.bt.com/t5/Archive-Staging/Is-there-a-way-to-register-a-fibre-issue-online/m-p/2098044#M1206392 <P>It depends on what the issue is, if you have lost service because of this , you contact your supplier, if it’s a safety or similar issue ( in other words you are acting as a concerned member of the public ) then you can ( as already stated ) contact Openreach directly&nbsp;</P><P>If you contact OR , when it should have been your a provider, and OR turn up on the basis of a ‘safety’ call out, they could just make the cable ‘safe’ and not actually repair or replace it, meaning you then have to report it ‘correctly’ to your provider , obviously delaying the fix.....it’s not guaranteed that OR wouldn’t actually fix the issue on the safety call out , but IMHO not with the risk not contacting your provider if it’s just you affected.</P> Mon, 28 Sep 2020 10:30:10 GMT iniltous 2020-09-28T10:30:10Z https://community.bt.com/t5/Archive-Staging/Is-there-a-way-to-register-a-fibre-issue-online/m-p/2098024#M1206390 <P>Been on phone for nearly an hour trying to register, know there's a fault as tree gone through cable.</P><P>Just seems mad you can't register these online</P> Mon, 28 Sep 2020 10:03:04 GMT https://community.bt.com/t5/Archive-Staging/Is-there-a-way-to-register-a-fibre-issue-online/m-p/2098024#M1206390 JonParker 2020-09-28T10:03:04Z https://community.bt.com/t5/Archive-Staging/Is-there-a-way-to-register-a-fibre-issue-online/m-p/2098038#M1206391 <P><A href="https://www.openreach.com/help-and-support/damage-health-and-safety" target="_blank">https://www.openreach.com/help-and-support/damage-health-and-safety</A></P> Mon, 28 Sep 2020 10:22:35 GMT https://community.bt.com/t5/Archive-Staging/Is-there-a-way-to-register-a-fibre-issue-online/m-p/2098038#M1206391 licquorice 2020-09-28T10:22:35Z https://community.bt.com/t5/Archive-Staging/Is-there-a-way-to-register-a-fibre-issue-online/m-p/2098044#M1206392 <P>It depends on what the issue is, if you have lost service because of this , you contact your supplier, if it’s a safety or similar issue ( in other words you are acting as a concerned member of the public ) then you can ( as already stated ) contact Openreach directly&nbsp;</P><P>If you contact OR , when it should have been your a provider, and OR turn up on the basis of a ‘safety’ call out, they could just make the cable ‘safe’ and not actually repair or replace it, meaning you then have to report it ‘correctly’ to your provider , obviously delaying the fix.....it’s not guaranteed that OR wouldn’t actually fix the issue on the safety call out , but IMHO not with the risk not contacting your provider if it’s just you affected.</P> Mon, 28 Sep 2020 10:30:10 GMT https://community.bt.com/t5/Archive-Staging/Is-there-a-way-to-register-a-fibre-issue-online/m-p/2098044#M1206392 iniltous 2020-09-28T10:30:10Z