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DNS Issue Xbox and Facebook not available.

taimar — Thu, 01 Oct 2020 17:20:43 GMT

Hi,

I cannot access xbox.com or facebook.com. NSlookup shows the same IP address for both domains ie. 81.130.111.239 which is incorrect.

If a do an nslookup using google dns it works and I get correct responses.

This means xbox gold is not working via BT smarthub.

I cannot change the servers they are hardcoded.

BT say its the hub and a need a new one. I doubt this very much.

Any ideas or has anyone else had the same.

Re: DNS Issue Xbox and Facebook not available.

Anonymous — Thu, 01 Oct 2020 17:30:12 GMT

Try a factory reset of the hub

Re: DNS Issue Xbox and Facebook not available.

taimar — Thu, 01 Oct 2020 17:34:45 GMT

Already tried that.....as suggested by BT.

Re: DNS Issue Xbox and Facebook not available.

taimar — Thu, 01 Oct 2020 20:42:31 GMT

FYI.

If i run a VPN, it works....no surprise as it is using different dns servers. Unfortunately you cannot use VPN's on an xbox one.

Re: DNS Issue Xbox and Facebook not available.

Anonymous — Thu, 01 Oct 2020 20:56:40 GMT

Try running the VPN on the laptop and set it up as a Wi-Fi hotspot then connect your xbox to that

Re: DNS Issue Xbox and Facebook not available.

taimar — Thu, 01 Oct 2020 21:34:56 GMT

That's an idea. Can you suggest a hotspot software to use.

Also this has to be a bit issue with their DNS.......

Re: DNS Issue Xbox and Facebook not available.

Anonymous — Thu, 01 Oct 2020 21:48:34 GMT

Windows 10 has a built in hotspot capability, just go to settings and search hotspot

Re: DNS Issue Xbox and Facebook not available.

pippincp — Thu, 01 Oct 2020 22:48:01 GMT

Xbox One:

From the Xbox One home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings.)
From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220"

Re: DNS Issue Xbox and Facebook not available.

taimar — Fri, 02 Oct 2020 05:19:05 GMT

Cheers for all the help. Will have a play this morning

Re: DNS Issue Xbox and Facebook not available.

taimar — Fri, 02 Oct 2020 06:35:27 GMT

The DNS settings workaround did not work. Not sure why

Re: DNS Issue Xbox and Facebook not available.

taimar — Fri, 02 Oct 2020 07:49:53 GMT

Windows 10 hotspot over VPN is working fine and now the Xbox is working. Happy kids.

Re: DNS Issue Xbox and Facebook not available.

taimar — Fri, 02 Oct 2020 07:51:08 GMT

So this is definitely a DNS issue anyone any ideas why it would be local to me or do we think anyone else has complained.

also BT as saying it's the router and are sending me a new one I don't really believe this especially as a hard reset hasn't worked anyone got any ideas?

Re: DNS Issue Xbox and Facebook not available.

Keith_Beddoe — Fri, 02 Oct 2020 08:03:41 GMT

@taimar

Check to see if BT Web Protect or BT Parental controls are active, as they can block some sites.

Both settings can be accessed via MyBT.

Re: DNS Issue Xbox and Facebook not available.

taimar — Fri, 02 Oct 2020 08:29:19 GMT

Already tried that. Switched both off. Like I said they are not being blocked. The DNS response is incorrect.......unless that's how parental blocking works.