This topic

Fibre 1 to Fibre 2 Regrade

Peekster1978 — Fri, 02 Oct 2020 09:50:26 GMT

Regrade from fibre 1 to fibre 2 supposed to be completed yesterday but as yet I have exactly the same speeds as before.

47 down/ 12 up although yesterday it was 9 up.

Just spoken to advisor's and they say my regrade has definitely happened and those are my speeds on Fibre 2 and that it is not a necessarily a higher speed package!

Something is not right

Could somebody please answer why I have the same speed when the loyalty team sold me a different package without letting me know it wouldn't make a difference!

Ill try post my stats below maybe somebody could help

Re: Fibre 1 to Fibre 2 Regrade

imjolly — Fri, 02 Oct 2020 09:52:12 GMT

if you could only get 47/12 on fibre 1 then upgrading to fibre 2 will not increase your speed the upgrade just removes the 55mb cap and moves it to 80mb

enter phone number and post results https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Fibre 1 to Fibre 2 Regrade

licquorice — Fri, 02 Oct 2020 09:53:34 GMT

You have definitely been upgraded as you are now getting 12M up, however, if you were only getting 47M down with fibre 1 that is all you will get with fibre 2. All the upgrade does is remove an artificial cap to your speed. If your speed was previously below the cap, removing it will have no effect.

Re: Fibre 1 to Fibre 2 Regrade

Peekster1978 — Fri, 02 Oct 2020 09:57:34 GMT

So the BT loyalty team sold me a different package knowing I couldn't achieve any higher speed?

Re: Fibre 1 to Fibre 2 Regrade

licquorice — Fri, 02 Oct 2020 10:00:12 GMT

Apparently.

Re: Fibre 1 to Fibre 2 Regrade

Peekster1978 — Fri, 02 Oct 2020 10:30:26 GMT

Re: Fibre 1 to Fibre 2 Regrade

SpiderPig — Fri, 02 Oct 2020 10:03:31 GMT

Hi @Peekster1978,

Did the loyalty team tell you that you would get better download speeds?

Sometimes loyalty has better deals on Fiber2 than Fibre1 so the customer saves money by going onto Fibre2 compared to the offer available at that time for Fibre1. Same goes with Halo it can sometimes be cheaper to take a package with Halo than one that is without it.

Re: Fibre 1 to Fibre 2 Regrade

Peekster1978 — Fri, 02 Oct 2020 10:09:39 GMT

Yeah Its becoming apparent this has happened.

I'm clearly a bit numb and should have researched this as I thought when she said regrade to fibre2 with speeds of up to 70mb or so she actually meant I would be able to achieve these as she could see my present speeds and she worked for BT.

Lesson learnt

Re: Fibre 1 to Fibre 2 Regrade

iniltous — Fri, 02 Oct 2020 10:19:53 GMT

According to the estimator you could be get better than you are , 58-79Mb on a non impacted line, perhaps it’s a fault or issue you have responsibility for, that’s causing the ( relatively) poor sync rate.
Post your router stats , what have you done to check your setup is as good as it can be, for example have you tried the router direct in the master socket test port ( thus eliminating any internal extension wiring and sockets ? )

you may want to edit your phone number from the image

Re: Fibre 1 to Fibre 2 Regrade

Peekster1978 — Fri, 02 Oct 2020 10:21:00 GMT

I've not previously checked due to being on fibe1 and getting about 45mb down but I will now.

Re: Fibre 1 to Fibre 2 Regrade

Peekster1978 — Fri, 02 Oct 2020 10:23:57 GMT

Re: Fibre 1 to Fibre 2 Regrade

licquorice — Fri, 02 Oct 2020 10:30:05 GMT

Your uptime is only 5 hours, you possibly have a line fault and getting dropouts. Is there any noise with a quiet line test on 17070 preferably done with a wired phone.

Re: Fibre 1 to Fibre 2 Regrade

Peekster1978 — Fri, 02 Oct 2020 10:31:13 GMT

Just done the quiet line test seems fine no noise that I can clearly hear

Re: Fibre 1 to Fibre 2 Regrade

Peekster1978 — Fri, 02 Oct 2020 10:32:29 GMT

Is the test line inside the master socket. D0 I to remove the front?

Re: Fibre 1 to Fibre 2 Regrade

licquorice — Fri, 02 Oct 2020 10:48:20 GMT

Yes, it is behind the removable faceplate.

Re: Fibre 1 to Fibre 2 Regrade

imjolly — Fri, 02 Oct 2020 10:52:02 GMT

according to stats you have 51/14mb connection with an attainable of 58mb

yes you need to remove front of master to get to test socket if front just unclips the test socket is visible but if you need to take out 2 screws then test socket here by black arrow

Re: Fibre 1 to Fibre 2 Regrade

Peekster1978 — Fri, 02 Oct 2020 11:08:51 GMT

I am now plugged into the test socket. Internet and phone back on working fine. Still at 45down 11up.

Inside box there are 2 wires doing nothing one black one green. 1 orange wire terminated in B. 1 white wire in A.

Does that sound correct?

Re: Fibre 1 to Fibre 2 Regrade

imjolly — Fri, 02 Oct 2020 11:19:21 GMT

yes especially as everything is working

can you post new stats as you had better connection speed previously

bear in mind the speeds quoted by BT are connection speeds not download/throughput speed so no point in continuing to quote the lower download speed as they are not guaranteed

Re: Fibre 1 to Fibre 2 Regrade

licquorice — Fri, 02 Oct 2020 11:23:23 GMT

Yes, the black and green wires are a spare pair.

Re: Fibre 1 to Fibre 2 Regrade

Peekster1978 — Fri, 02 Oct 2020 11:25:56 GMT