This topic

Ping spikes when gaming & using Netflix or other video streaming services

sw4ny — Sun, 04 Oct 2020 12:36:38 GMT

As the title says, when gaming and someone streams Netflix or Amazon Prime video then my latency in-game starts spiking.

My download is about 60 Mbps, upload 20 Mbps & ping is 25 ms.

Re: Ping spikes when gaming & using Netflix or other video streaming services

JohnC2 — Sun, 04 Oct 2020 15:23:55 GMT

Hi @sw4ny welcome to the forum and thanks for posting. Sorry you are experiencing a problem with ping spikes when gaming and streaming.

Please would you connect your gaming device directly to the Hub with an Ethernet cable and ensure you have no powerline adapters or ethernet switches are connected.
Are you using the BT Hub? If not please connect it up and check the ping.

What ms are you seeing on the ping spikes?

cheers

John

Re: Ping spikes when gaming & using Netflix or other video streaming services

sw4ny — Sun, 04 Oct 2020 22:18:06 GMT

Unfortunately there would be no way for me to setup the Xbox directly at the BT hub due to the layout of the house and the hub being connected to a phone line. On the game the ping would sit at an average of 60-70ms (no lag) however spike in intervals to 150-300ms constantly if someone is streaming Netflix etc.

Re: Ping spikes when gaming & using Netflix or other video streaming services

GaleEvans — Mon, 05 Oct 2020 00:54:14 GMT

I'm having similar issues. Speedtest shows high download/upload speed and low ping, however while gaming or streaming I am experiencing huge lag spikes between 3-10s long. Pingplotter shows around 30-60% packet loss on third hop (which i'm guessing is BT's headend). I've spend around a week troubleshooting this issue and i'm at my wit's end

Re: Ping spikes when gaming & using Netflix or other video streaming services

DavidM — Mon, 05 Oct 2020 07:23:37 GMT

How are you connected @sw4ny? Are you going through adaptors?

@GaleEvans if you start your own thread and post tracerts, ping plotter and speed test results we'll try to help.

Cheers

David

Re: Ping spikes when gaming & using Netflix or other video streaming services

sw4ny — Mon, 05 Oct 2020 08:36:46 GMT

Hi David, I'm connected through wireless WiFi my Xbox directly to the hub, no adapters or se secondary routers are in my house. The hub is also in a room beside the room with the Xbox so it's not a range thing.

Re: Ping spikes when gaming & using Netflix or other video streaming services

DavidM — Mon, 05 Oct 2020 08:44:11 GMT

Thanks for that @sw4ny.

Have you tried changing the wireless channel? have you switched off smart setup?

Cheers

David

Re: Ping spikes when gaming & using Netflix or other video streaming services

sw4ny — Mon, 05 Oct 2020 10:46:07 GMT

No, how is this done?

Do you also mean changing the wireless channel for the Xbox alone so it is on a different channel to the devices streaming?

Re: Ping spikes when gaming & using Netflix or other video streaming services

DavidM — Mon, 05 Oct 2020 10:50:14 GMT

Hi sw4ny,

Take a look at How do I change the wi-fi channel on my BT Hub

Cheers

David

Re: Ping spikes when gaming & using Netflix or other video streaming services

sw4ny — Mon, 05 Oct 2020 10:57:03 GMT

Have you got any other suggestions? The channels doesn't change or resolve the issue. I see this issue has been spoken about a lot on the forms.

Re: Ping spikes when gaming & using Netflix or other video streaming services

DavidM — Mon, 05 Oct 2020 10:59:19 GMT

Hi @sw4ny,

To go any further we really need more details such as ping plot and tracerts. Without those it's only basic advice I'm afraid.

Cheers

David

Re: Ping spikes when gaming & using Netflix or other video streaming services

sw4ny — Mon, 05 Oct 2020 11:29:48 GMT

Can you give me instructions on how to obtain these for you? In detail please?

Re: Ping spikes when gaming & using Netflix or other video streaming services

saltyrodney — Mon, 09 Nov 2020 14:10:20 GMT

None of this is going to help if your having latency spikes when someone streams a video on the network, this is the problem BT have been having for over a year now and wont admit/fix it for people

https://community.bt.com/t5/Home-setup-Wi-Fi-network/Recent-online-gaming-ping-spikes-when-streaming-Netflix/td-p/1930963

Over 100 pages of the same issue dating nearly 18 months, I'm just counting down my contract at the moment so I can swap ISP

Dont expect it to be fixed