This topic

FTTP not available to order in my street

Lee1970 — Mon, 05 Oct 2020 15:16:21 GMT

Hi, can someone please advise what my next actions should be to my problem below.

A few months back BT Openreach engineers appeared on my estate and started to install FTTP. About a month ago streets on my estate started to be able to order FTTP. However the street i live on can not order, despite houses on roads either side of me (some less than 100m away being able to order. They are also all served from the same green cabinet as me.

I wrote using an online form to Openreach and got a generic reply back saying there are no plans for FTTP in my area. This is obviously incorrect as 95% of the other roads on my estate can now order. It just seems a little strange that they would miss one or two roads off when the fibre is obviously running past the end of my road to get to roads either side of me. I have tried to reply to this email asking to confirm but i am getting no response.

Re: FTTP not available to order in my street

Keith_Beddoe — Mon, 05 Oct 2020 15:38:37 GMT

@Lee1970

Its not BT Openreach, there is no such company. Its just Openreach, and they work for nearly all providers. FTTP does not come from a cabinet.

Are you currently a BT Broadband customer?

Re: FTTP not available to order in my street

Lee1970 — Mon, 05 Oct 2020 15:41:46 GMT

Thanks for the response and the correction. Yes i know that FTTP does not come from the cabinet but strange they would connect every other road on that cabinet but miss a couple off.

Yes i am currently a BT FTTC customer but being quite a long way from my cabinet the connection speed is not so good.

Re: FTTP not available to order in my street

Keith_Beddoe — Mon, 05 Oct 2020 15:49:07 GMT

@Lee1970 wrote:
Thanks for the response and the correction. Yes i know that FTTP does not come from the cabinet but strange they would connect every other road on that cabinet but miss a couple off.

Yes i am currently a BT FTTC customer but being quite a long way from my cabinet the connection speed is not so good.

There is not a lot you can do because you already have FTTC, so its not likely Openreach would install FTTP.

The other properties that have FTTP, may not be able to order FTTC, because the cable length from the cabinet to their houses, may be too long.

The actual line of sight distance to the cabinet, is misleading, because the cable distance could be much further.

What connection speed do your currently get on FTTC, and what does the availability checker show?

Please enter your BT phone number into this checker, edit out your phone number, then post the results here.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: FTTP not available to order in my street

Lee1970 — Mon, 05 Oct 2020 16:03:39 GMT

Thanks for the advice.
Little more info on this. This is a relatively new estate and everyone was able to get FTTC. Just over a month ago Openreach engineers appeared in mass on the estate. When questioned they told me they were upgrading the whole estate to FTTP. They even had the man holes open at the end of my road installing new equipment. A couple of weeks ago 95% of the roads on the estate were able to Order FTTP (and yes some of my friends who already have FTTC have now ordered FFTP) It would appear to me there has been a mistake made on the database for who can order. I just want someone to confirm to me 100% that my road is not able to get FTTP.

Re: FTTP not available to order in my street

CJT80 — Mon, 05 Oct 2020 16:24:02 GMT

@Lee1970

Use the checker provided by Keith and let us know the results.

Re: FTTP not available to order in my street

Keith_Beddoe — Mon, 05 Oct 2020 16:25:56 GMT

Nobody on this forum would be able to give you an answer, as only Openreach would know.

If you can provide the database information requested, then its possible one of the other forum members may have other sources of information.

Re: FTTP not available to order in my street

imjolly — Mon, 05 Oct 2020 16:28:59 GMT

If you feel sure that FTTP is available to you then phone FTTP team and see what they say

08005874787

Re: FTTP not available to order in my street

Lee1970 — Mon, 05 Oct 2020 16:46:47 GMT

Thanks for everyone's suggestions on here, I do appreciate it.

This is my house

The streets either side of me show like this.

I used to checker previously, this is how I found the roads close to me were able to get FTTP

Re: FTTP not available to order in my street

imjolly — Mon, 05 Oct 2020 16:56:12 GMT

Checker just shows FTTPoD available to you which is not the same so phone FTTP team on number I posted and see what they say

Re: FTTP not available to order in my street

Lee1970 — Mon, 05 Oct 2020 17:30:00 GMT

thanks @imjolly, will try that tomorrow and see how i get on. All very frustrating at the moment as i though FTTP was coming. Knowing it's so close makes things worse LOL

Re: FTTP not available to order in my street

Lee1970 — Tue, 06 Oct 2020 15:25:48 GMT

So I called the number you supplied and they can see all the roads round me can get FTTP but not my road. Told me that Openreach are the only ones that can look into this for me and after their first generic email response will not reply to my emails.

Re: FTTP not available to order in my street

imjolly — Tue, 06 Oct 2020 15:29:34 GMT

Just need to wait and hope openreach return to add FTTP to your street. Nothing more BT can do

Re: FTTP not available to order in my street

jamie1985 — Tue, 06 Oct 2020 16:22:17 GMT

is the fibre around your street overhead? if so has your nearest telegraph pole got any blue string tied to it.

Also check roadworks they may still be working on your street.

We had this to, one side of the street could get fttp but the other side could not, but within month or so they started installing fbre with CBT on the poles.

Hopefully you get fttp soon.

Re: FTTP not available to order in my street

Lee1970 — Wed, 07 Oct 2020 15:26:37 GMT

@jamie1985

no the service is all underground. The estate is only 15 years old. Frustrating thing is that I saw them installing what I believe is a node in a man hole at the on the main road at end of my road. Every other road off the main road before and after me can now order.
The openreach vans left about a month ago so don’t think they will be back.

Re: FTTP not available to order in my street

jamie1985 — Wed, 07 Oct 2020 20:14:52 GMT

Never say never,

Like i said my last bit of the street was last and then about nearly 2 months on we had Morrison contractors with fibre cables being installed.

Have you checked the openreach website, any idea what status it is at.

Hopefully you get FTTP soon, i know how frustrating it is when they do work then leave you in the dark no known what's going to happened nex't 😞

Re: FTTP not available to order in my street

Anonymous — Thu, 08 Oct 2020 13:56:19 GMT

I'm in the same situation as you @Lee1970, I actually live on Dorset Close and I'm also connected to Cabinet 29 (small world).

I did a little digging this morning on the think broadband website.

https://labs.thinkbroadband.com/local/broadband-map#15/52.3581/-1.2922/geafttp/

I checked a few post codes for the streets that thinkBB show can't get native FTTP and the ones I found were all on cabinet 29. I did not find any properties on cabinet 30 (which serves most of our estate) that couldn't get it.

I did notice one street (Bronze Road) which only about half of the properties can get get FTTP.

Here's the map I made of the blanks from think broadband red can't get FTTP and blue can get FTTP

I was going to call the FTTP team but didn't bother as I suspected it will be a waste of time and the only people who can solve this is Openreach. I also expect getting hold of them to be a waste of time as they don't engage with end users.

Did you notice any of the Openreach people on your street pulling up the manhole cover outside your house? I work from home and as far as I can tell they never actually came down my road.

I hope I just missed them and it is a database error as you say, or they will be back in the next few months to finish off the last few streets.

George

Re: FTTP not available to order in my street

Lee1970 — Thu, 08 Oct 2020 18:18:20 GMT

Hi @Anonymous
I live on Dorset Close as well (small world ah) and i did the same as you as its seems totally random who can and cant get FTTP on this estate. There are a lot more roads active than you have marked. It's a total mess. I did not see anyone on the actual road that was pulling up man holes but did see them on Calverstone Road. I am not sure how close they fit the Nodes.
Openreach do actually talk to customers and have a form on their site to ask a question like this. I did that and got a response after about a week, However it basically said you can order FTTC and there are no plans to install FTTP in my area. Obviously they just copied and pasted a response. The form can be filled in here https://www.openreach.com/fibre-broadband-availability-customer
Maybe if you fill it in you will have better luck.
Now there are two of us working on this we might get somewhere. Not sure if i can contact you directly on here but happy for you to pop round for a chat some time. I at 33

Re: FTTP not available to order in my street

Anonymous — Thu, 08 Oct 2020 19:54:37 GMT

@Lee1970

I did fill out that form, along with another one for people who live in a new build that can't place an order. I also tweeted them but you got the exact response I'm expecting them to give me so I'm not holding my breath.

The black circles on the map from ThinkBB show all the other roads can get it so I didn't bother to mark those blue.

Re: FTTP not available to order in my street

chemistdude — Fri, 09 Oct 2020 23:59:22 GMT

Chaps, when you go on the openreach fibre checker what does it say?

For context I had the same issue except I spotted 3 out 9 streets were excluded because on the openreach fibre checker it didn’t say “faster and more reliable fibre is coming to your are soon”.

Have a look for my play book on here: https://forum.kitz.co.uk/index.php/topic,25133.0.html