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Very Slow Download and Upload Speeds

AFSwain — Wed, 07 Oct 2020 17:16:32 GMT

Hi,

A couple days ago my phone line dropped out, and our broadband download speeds went from around 49 mbps to not topping 4 mbps, whilst upload speeds dropped from 10Mbps to under 1Mbps. I have a Hub 6, and not had this problem before and since the phone line is now back working, yet the broadband speeds remain painfully slow.

Is there anything I can do to boost them back to what they were?

Thanks

Re: Very Slow Download and Upload Speeds

imjolly — Wed, 07 Oct 2020 17:30:03 GMT

can you post hub stats advanced settings then technical log information

enter your phone number and post results https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Very Slow Download and Upload Speeds

AFSwain — Wed, 07 Oct 2020 17:41:12 GMT

Product name:

BT Hub 6A

Serial number:

+084319+NQ62353091

Firmware version:

SG4B1000E020

Firmware updated:

24-Mar-2020

Board version:

1.0

Gui version:

1.115.0

DSL uptime:

0 Days, 1 Hours 37 Minutes 2 Seconds

Data rate:

799 kbps / 4.20 Mbps

Maximum data rate:

15297 / 21162

Noise margin:

22.5 dB / 28.4 dB

Line attenuation:

32.9 dB

Signal attenuation:

15 dB / 32.9 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

71 MB Uploaded / 440 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-3WM5-2.4

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

BTHub6-3WM5-5

5 GHz wireless channel:

Smart (Channel 44)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

MAC address:

90:4D:4A:24:10:15

Software variant:

Boot loader:

7.33.1

Re: Very Slow Download and Upload Speeds

imjolly — Wed, 07 Oct 2020 18:24:39 GMT

Do you have a dial tone? If so try dial 17070 option 2 your should hear your number and then should be silent. Any noise is a problem

Re: Very Slow Download and Upload Speeds

AFSwain — Wed, 07 Oct 2020 18:27:53 GMT

Yes there is a dial tone, and the silent test is completely silent

Re: Very Slow Download and Upload Speeds

imjolly — Wed, 07 Oct 2020 18:33:35 GMT

I would try test socket with a filter and see if that improves speed or just the same. If no change then you need to phone 151 and get engineer visit