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Ordering new package

hsws — Thu, 08 Oct 2020 06:42:06 GMT

Hi,

Previously I have been able to order super fast fibre 2, but that option is not available to me anymore.

Why would this be? Has my line been downgraded?

I hope you can help

Re: Ordering new package

Keith_Beddoe — Thu, 08 Oct 2020 07:05:56 GMT

@hsws

If you enter your BT phone number into this form, and then display the results after editing out your phone number, someone may be able to help.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Ordering new package

hsws — Thu, 08 Oct 2020 07:48:04 GMT

Thank you, here is a copy of my results.

Re: Ordering new package

Keith_Beddoe — Thu, 08 Oct 2020 08:17:05 GMT

Your line is not capable of fibre 2 speeds, as you are only getting a 48Mbs connection speed according to the test results on the 30th September. BT would not take the order for fibre 2, if they cannot guarantee the minimum speed for that service.

As more users get connected to the cabinet, the expected connection speeds drop, due to crosstalk.

That would apply to all providers who use that cabinet.

Re: Ordering new package

hsws — Thu, 08 Oct 2020 08:32:12 GMT

Hi Keith, thanks very much that’s very interesting.

Much appreciated