This topic

Hub Flashing purple after Activation

jahanzaibasam — Thu, 08 Oct 2020 16:12:45 GMT

Hiya!

We got the activation text a while ago (around an hour) but the hub's still flashing pink/purple. The Broadband cable is connected to the mastersocket and to the hub (Smart Hub 2.0). Any idea what could be the reason?

Re: Hub Flashing purple after Activation

imjolly — Thu, 08 Oct 2020 16:26:01 GMT

It can take up to midnight on day of activation to get connected

Re: Hub Flashing purple after Activation

Keith_Beddoe — Thu, 08 Oct 2020 16:35:00 GMT

Is your phone line working, can you get dial tone?

Re: Hub Flashing purple after Activation

jahanzaibasam — Thu, 08 Oct 2020 16:49:02 GMT

could you elaborate? 🙂

Re: Hub Flashing purple after Activation

jahanzaibasam — Thu, 08 Oct 2020 16:50:08 GMT

we just got the text saying it was ready!

Re: Hub Flashing purple after Activation

imjolly — Thu, 08 Oct 2020 17:43:17 GMT

Your broadband will be delivered over your phone line so the first basic test is to checke with a landline phone to see if you have a dial tone