This topic

Broadband Speed

StewartC — Sat, 10 Oct 2020 18:04:22 GMT

Why does everyone else in my Post Code of only about 10 houses are, according to the BT dashboard, able to get 20-36MB whereas it only shows 3-6MB for my address. We have FTTC which is within a few hundred metres of the house. Calls to BT's 150 this afternoon proved fruitless. Anyone any thoughts on the subject? Regards SC

Re: Broadband Speed

pippincp — Sat, 10 Oct 2020 18:24:28 GMT

Are you currently with BT? If so enter your phone number HERE and post the result, remove number before posting.

What's a BT dashboard?

Re: Broadband Speed

StewartC — Sat, 10 Oct 2020 18:48:33 GMT

Hi, Yes I've a BT landline which supports 3MB download and 0.9MB upload. The 'dashboard' is on BT's sales site where post code can be entered to determine available speeds.

The local cabinet was upgraded last year to FTTC status. Friends in adjacent post code and similar distance from it are able to get typically 10-18MB download.

As suggested details of line.

Regards SC

Re: Broadband Speed

imjolly — Sat, 10 Oct 2020 19:39:04 GMT

You can see from the checker you speed is about 6mb. Was that using your phone number?

which exchange and cab?

Can you try checker with neighbours phone number or address

Re: Broadband Speed

StewartC — Sat, 10 Oct 2020 20:40:51 GMT

Hi, Yes that was using my phone number. The exchange is Dursley and it's Cabinet 1. I have my immediate neighbour's number so I'll give a try.

Regards, SC

Re: Broadband Speed

StewartC — Sun, 11 Oct 2020 09:30:24 GMT

Hi, I've checked an adjacent property which has the same exchange (Dursley) and Cabinet (cabinet 1) and this is the result:

And this is mine:

Are there any clues as to why fibre isn't available?

Regards, SC

Re: Broadband Speed

Keith_Beddoe — Sun, 11 Oct 2020 09:52:16 GMT

@StewartC

You are too far cable distance, from the cabinet, to get a faster VDSL connection. BT seem to want to call this a "fibre" connection, which is not technically correct.

Openreach have not provided FTTP as an option at the moment, so you are stuck with VDSL or ADSL, as the speed is about the same. I see you are on ADSL at the moment.

Re: Broadband Speed

imjolly — Sun, 11 Oct 2020 11:18:20 GMT

just for interest the neighbours connection is very low compared to the dslchecker estimate

Re: Broadband Speed

StewartC — Sun, 11 Oct 2020 17:09:31 GMT

Hi Keith, I can actually see the cabinet across the valley from me and having in the past walked most of the local cable routes when the village was negotiating with Openreach to get the FTTC status so see based on the BT chart below what we in the locale might get in terms of the MBs. My cable route is approx 1km so I'd expect of the order of 20-25MB.

Any further thoughts?

Regards, SC

Chart of BT FTTC speed against distance from the street cabinet

Re: Broadband Speed

imjolly — Sun, 11 Oct 2020 18:20:14 GMT

Unless the cable is on poles all the way from the cabinet to your home you have no idea how the cable runs or how long it actually is. Cables seldom run the shortest route .

For example I know the length of my cable from the cabinet as it is visible on poles right from the cabinet to my home

I can't see BT helping as your conenction speed is as expected from the dslchecker

Re: Broadband Speed

StewartC — Sun, 11 Oct 2020 18:44:18 GMT

Hi, You're right the route is not direct but because of help from Openreach who attended village meetings when negotiating cabinet upgrade timescale we were able to establish much of the local cable routes in order to understand what speeds could be available. So I'm confident that the figure given could be bettered. Perhaps the question to ask the community is, who or where within BT do I contact to get a check on the result of the dslchecker?

Thanks for thoughts so far.

Regards, SC

Re: Broadband Speed

StewartC — Mon, 19 Oct 2020 17:58:43 GMT

RE my post below. After some good help from agents on BT's 150 I believe the problem is being resolved - not a technical one but an administrative one. It appears that my property/line never had a DI Request raised/uploaded to Openreach Data Integrity to establish fibre availability. As of 11.00, 12 Oct. the DI Request was raised/uploaded, however as of same time 19 Oct. there's been no action by Openreach. BT's advice this morning was to give a few more days to be actioned.

For completeness, contact with Openreach sifibreenquiriesmop@openreach.co.uk early last week has proved fruitless, so far eliciting only a stock reply of 'probably too far from cabinet', no supporting argument as to why and no suggestion that they would look into it. A reply to them asking would they look into the matter has not so far been acknowledged.

In the past contact with Openreach high paid help has proved useful in resolving issues.