https://community.bt.com/t5/Archive-Staging/Losing-connection/m-p/2102182#M1207028 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/280947">@martigann</a>&nbsp;</P> <P>Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.</P> <P>Do the lights on the home hub change colour when you get the disconnection?</P> <P>What does it say in the BT Home Hub event log?</P> <P>If you are connecting using wifi, then you are more likely to see disconnections if the home hub changes the wireless channel due to interference.</P> Mon, 12 Oct 2020 07:12:06 GMT Keith_Beddoe 2020-10-12T07:12:06Z https://community.bt.com/t5/Archive-Staging/Losing-connection/m-p/2102181#M1207027 <P>I have BT fibre 2 and been having problems online gaming getting disconnected&nbsp; (fallout 76) I believe the router is dropping connection for a few seconds occasionally and radomly I have download files and they keep failing on the download and I have to restart them a few times so this seems to confirm it I have restarted the router and also tried a factory reset&nbsp;</P> Mon, 12 Oct 2020 06:55:34 GMT https://community.bt.com/t5/Archive-Staging/Losing-connection/m-p/2102181#M1207027 martigann 2020-10-12T06:55:34Z https://community.bt.com/t5/Archive-Staging/Losing-connection/m-p/2102182#M1207028 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/280947">@martigann</a>&nbsp;</P> <P>Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.</P> <P>Do the lights on the home hub change colour when you get the disconnection?</P> <P>What does it say in the BT Home Hub event log?</P> <P>If you are connecting using wifi, then you are more likely to see disconnections if the home hub changes the wireless channel due to interference.</P> Mon, 12 Oct 2020 07:12:06 GMT https://community.bt.com/t5/Archive-Staging/Losing-connection/m-p/2102182#M1207028 Keith_Beddoe 2020-10-12T07:12:06Z