This topic

Profile change

foxtrot — Mon, 12 Oct 2020 09:21:40 GMT

My profile seems to be capped at 40Meg down, despite the line being capable of more. I have Fibre 1 so if I can get the full 55/10 profile, it'd be most appreciated! Thanks

Re: Profile change

imjolly — Mon, 12 Oct 2020 09:39:36 GMT

your connection time is currently 14days but were you previously having connection problems with hub dropping connection or a few manual resets or maybe both?

can you check MYBT that your package shows as Fibre 1 and not essential

Re: Profile change

foxtrot — Mon, 12 Oct 2020 09:49:17 GMT

Yes, a bit of both. I had a second line installed and there seemed to be a bit of conflict with this BT line. Engineers were out so a bit of manual disconnections too. That screenshot from the SH2 was actually taken yesterday afternoon. Yesterday was particularly bad service and it resynced around 21:30, but it's generally stable. (The 2 previous dropouts on the graph were internal on my network, not resyncs.)

And I double-checked, I'm definitely on Fibre 1 on My BT

Re: Profile change

pippincp — Mon, 12 Oct 2020 09:54:19 GMT

Check for noise on your line 17070 option 2, best with corded phone.

Re: Profile change

imjolly — Mon, 12 Oct 2020 09:56:40 GMT

It looks like all the previous disconnection and manual reset have resulted in the DLM taking cation to stabilise line with your connection ending up in a banded profile If you can maintain a stable connection for 2/4 weeks then DLM should release banding and speeds will increase

Re: Profile change

foxtrot — Mon, 12 Oct 2020 09:58:38 GMT

Seems quiet to me. No noticeable noise.