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Slow Broadband Still

Studon — Mon, 12 Oct 2020 14:52:00 GMT

I have posted before re slow broadband speed, but no real answers to my question.

When I ring customer services, depending who answers me whether they do anything is pot luck.

I have Fibre 250 with Halo 2 on G fast

A guaranteed speed of 150 Mbits. I get about 146 down and 49 up

I've had Openreach out to check and no line problem detected.

A replacement home hub 2 didn't cure it.

No line noise. All testing done at the test socket.

I tried to add speed test results and broadband availability but it exceeds limits.

Perhaps one of the mods might be able to assist me

Studon

Re: Slow Broadband Still

NeilO — Wed, 14 Oct 2020 18:54:37 GMT

Hi @Studon, thanks for posting, the router stats you've posted show your Hub is syncing at 329 Mbps downstream. Are you seeing the slower results when using wireless devices?

Re: Slow Broadband Still

Studon — Wed, 14 Oct 2020 19:39:47 GMT

Hi Neil

There is no difference in speeds if I use wi fi.

My thoughts are that the problem lies with wherever the download speed is set at the Exchange.

Studon

Re: Slow Broadband Still

Carlusha — Wed, 14 Oct 2020 19:49:39 GMT

@Studonwrote:
Hi Neil
My thoughts are that the problem lies with wherever the download speed is set at the Exchange.

If the Hub is synching at 329, then the speed from the exchange to the Hub has not been, shall we say, throttled in any way.