This topic

No broadband

Bainesy123 — Mon, 12 Oct 2020 18:21:14 GMT

I have had no broadband for 3 weeks now, it’s been a constant battle to get this sorted, the stress it has caused in my house has been unbelievable. No homework can be done, run out of data on all phones, we have no reception and at the beginning my children were getting detentions for no homework, as if they haven’t been through enough stress through lockdown with no school. Just wanted to let everyone know that BT are a disgrace and what they have done to our young family is despicable.

Re: No broadband

imjolly — Mon, 12 Oct 2020 18:24:12 GMT

Do you have a dial tone on your landline

Re: No broadband

Bainesy123 — Mon, 12 Oct 2020 18:27:57 GMT

I Do have a tone, but I have nothing else , they have left me out to dry, promised me fibre on the 22nd of September and I’ve had nothing since. I’m seething

Re: No broadband

imjolly — Mon, 12 Oct 2020 18:36:11 GMT

Can you enter your phone number and post results. Remember delete number but leave exchange and cab

https://www.broadbandchecker.btwholesale.com/#/ADSL

have you tried using the test socket with a filter?

Re: No broadband

Keith_Beddoe — Mon, 12 Oct 2020 18:39:10 GMT

@Bainesy123 wrote:

I Do have a tone, but I have nothing else , they have left me out to dry, promised me fibre on the 22nd of September and I’ve had nothing since. I’m seething

What have they given as a reason for the delay in activating your service? I am assuming that this is a new connection.

Re: No broadband

Bainesy123 — Mon, 12 Oct 2020 18:39:12 GMT

They have said it’s a problem at the exchange and keep fobbing me off the the same old Bull **bleep** story, pardon my french

Re: No broadband

imjolly — Mon, 12 Oct 2020 18:42:44 GMT

It may be the cabinet is full and dslchecker results will help

Re: No broadband

Keith_Beddoe — Mon, 12 Oct 2020 18:43:58 GMT

@Bainesy123 wrote:

They have said it’s a problem at the exchange and keep fobbing me off the the same old Bull **bleep** story, pardon my french

If you can provide the information that @imjolly has asked for, it should help.

A problem in the exchange would normally occur if you have a standard broadband connection, not a FTTC ("fibre") connection, as standard broadband comes from the exchange and FTTC comes from the cabinet.

Re: No broadband

Bainesy123 — Mon, 12 Oct 2020 18:46:15 GMT

Problem at the exchange, I think they don’t have a Clue what is going on , they lie all the time , pretend to call you back never do. And talk to you like robots. Honestly the worst company I have ever dealt with.

Re: No broadband

Keith_Beddoe — Mon, 12 Oct 2020 18:48:22 GMT

@Bainesy123 wrote:

Problem at the exchange, I think they don’t have a Clue what is going on , they lie all the time , pretend to call you back never do. And talk to you like robots. Honestly the worst company I have ever dealt with.

Unless you can provide the information requested, nobody on this user forum will be able to help.

Re: No broadband

Bainesy123 — Mon, 12 Oct 2020 18:48:36 GMT

Everything has been tried and nothin

Re: No broadband

Keith_Beddoe — Mon, 12 Oct 2020 18:56:07 GMT

@Bainesy123 wrote:

Everything has been tried and nothin

If you have just come here to complain, and are not prepared to provide the information requested by @imjolly on this post https://community.bt.com/t5/BT-Fibre-broadband/No-broadband/m-p/2102390#M315711

Quote "Can you enter your phone number and post results. Remember delete number but leave exchange and cab"

https://www.broadbandchecker.btwholesale.com/#/ADSL

Then there is nothing more anyone here can do to help, as your post here, does not go to BT.