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Speed Drop

Overdriven — Tue, 13 Oct 2020 09:32:11 GMT

Hi all,

I used to get speeds of about 50 mbps steadily for a year or more, no matter the time of day. Over the past few months that speed has been degrading to the point where I now only get 15mbps on a good day, more regularly it's at around 7mbps.

I've tried going through the fault process online but just get told that those speeds are 'good', which is nonsense. Naturally this means I haven't been offered the engineer despite it being below the 'minimum guaranteed download speed ' of 40mbps detailed in my package.

Just wondering what my options are going forward as this is extremely tedious.

Thanks

Re: Speed Drop

pippincp — Tue, 13 Oct 2020 10:27:00 GMT

Post the connection stats from the hub. Advanced settings/technical log/information.

Try a quiet line test, 17070 option 2, best with corded phone. The line should be silent between announcements. May get a dull hum with cordless phone.

Re: Speed Drop

Overdriven — Tue, 13 Oct 2020 17:19:46 GMT

I can't do the quiet line test. Never had a corded or cordless house phone. No need for one usually!

Latest speed test shows 7.7mbps download speed, 0.08 upload.

Technical log below (connection time isn't much as left router off all day in the hope it might help, it didn't):

Product name:Smart Hub

Serial number:+088044+1812006922

Firmware version:v0.09.06.25010-BT

Firmware updated:Fri Jun 12 18:49:43 2020

Board version:01

DSL uptime:0 days,00 Hours05 Mins25 Secs

Data rate:11.527 Mbps / 9.316 Mbps

Maximum data rate:11.866 Mbps / 12.698 Mbps

Noise margin:6.9 / 8.6

Line attenuation:24.9 / 21.0

Signal attenuation:24.3 / 20.7

Data sent / received:8.0 MB / 48.3 MB

Broadband username:bthomehub@btbroadband.com

BT Wi-fi:Activated

2.4 GHz wireless network name:BTHub6-85QG

2.4 GHz wireless channel:Automatic (Smart Wireless)

5 GHz wireless network name:BTHub6-85QG

5 GHz wireless channel:Automatic (Smart Wireless)

Wireless security:WPA2

Wireless mode:Mode 1

Firewall:Default

MAC address:94:6A:B0:98:F5:56

Software variant:-

Boot loader:0.1.6-BT (Fri Sep 9 10:05:09 2016