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Order complete but service has not changed?

Michaelbr — Wed, 14 Oct 2020 09:19:05 GMT

i put an order in on the 12th October 2020 to update my contract which says complete I went from fibre 250 to fibre 500 I have not received any confirmation by email also my service has not changed it’s still showing 300/50 can anyone chase this up for me please

Re: Order complete but service has not changed?

licquorice — Wed, 14 Oct 2020 09:22:31 GMT

Not on here, no. This is a customer to customer self help forum. You need to call the FTTP team on 0800 587 4787

Re: Order complete but service has not changed?

Michaelbr — Wed, 14 Oct 2020 09:35:36 GMT

I have tried to call but after 25minutes hanging on ringing I gave up.

Re: Order complete but service has not changed?

licquorice — Wed, 14 Oct 2020 09:47:48 GMT

I'm afraid you will need to be more patient, they are the only team that can help.

Re: Order complete but service has not changed?

Michaelbr — Thu, 15 Oct 2020 10:41:52 GMT

Mods can close this now it’s all been done thanks