This topic

Broadband

iHateBritishTelecom1 — Thu, 15 Oct 2020 10:09:18 GMT

BT have clearly slowed my broadband service, I’ve had no issues for five years but now that an upgrade is available suddenly my service is patchy. What can I do, other than leave, to avoid the absurd £300 they are extorting for new equipment?

Re: Broadband

busterboy1 — Thu, 15 Oct 2020 10:35:10 GMT

@iHateBritishTelecom1

Could I raise your awareness to THIS when you state "BT have clearly slowed my broadband service"

Could you possibly post stats from your router as you don't mention what service you are currently on FTTP / FTTC or what upgrade is available to cause you a "Patchy" service.

Re: Broadband

iHateBritishTelecom1 — Thu, 15 Oct 2020 10:54:57 GMT

Thanks for replying.

the service began to slow almost to the day that BT tried to sell me the disks. I live in the middle of nowhere, I’m basically the only person on the line, and have been for years, the line is not the problem. I have no expertise, I don’t know what you are asking about fttp and have no idea how to get stats.

Four or five years....no issue, no loading issues and no circle of death....suddenly a new product isavailable for an extra cost and my service mysteriously slows down

Re: Broadband

imjolly — Thu, 15 Oct 2020 11:06:58 GMT

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: Broadband

iHateBritishTelecom1 — Thu, 15 Oct 2020 11:15:34 GMT

Thanks for your reply

Re: Broadband

imjolly — Thu, 15 Oct 2020 11:29:14 GMT

you have a 60mb connection speed which is about your attainable speed and with noise margin down at 3.1db suggesting good connection with G.INP active and providing a speed boost you are however just below expected range but above the minimum handback speed

are you using the master socket? have you tried using test socket with a filter to see if that help

which master do you have

Re: Broadband

iHateBritishTelecom1 — Thu, 15 Oct 2020 11:36:23 GMT

thanks for your reply

i have no idea what that means.

number 2, don’t know about master...it’s plugged into a filter that splits the phone and adsl

Re: Broadband

imjolly — Thu, 15 Oct 2020 12:02:24 GMT

is that the only phone socket in your home? is socket where the openreach line from outside enters your home

from what you have posted you connection with current setup is as good as you will get

Re: Broadband

iHateBritishTelecom1 — Thu, 15 Oct 2020 12:06:48 GMT

Thanks for your reply

yes, that is the only socket in my very small house, the service drops out about three metres from the hub.

i agree my set up is optimal, so why the loss of service ? Five years with this set up and no problems, suddenly a new product is available and all of a sudden I have issues. I’d prefer honesty, just say that BT wants me to upgrade and spend more, I might have a little more respect that way.

Re: Broadband

iniltous — Thu, 15 Oct 2020 12:25:56 GMT

If your service has suddenly become slower , then it’s not because your provider is trying to flog you something , it will be a coincidence, however your router stats seem fine.
It could be a congestion issue ( are problems only at busy times ) could even be your own equipment or the sites you use are having issues.
It’s not the case that you are not experiencing problems, but it’s a little fanciful to suggest it’s some sort of conspiracy to get you to upgrade , considering you are already on FTTC the only ‘upgrade’ would be to FTTP and the checker shows that as not being available to you anyway, so presumably this upgrade is some only some sort of whole home WiFi anyway.

If you have such a large potential ETC, presumably you are a recent joiner or recently re-contracted, and given that you ‘hate British Telecom’ it does seem odd that you chose to use them in the first place.

Re: Broadband

licquorice — Thu, 15 Oct 2020 12:21:42 GMT

Do you seriously think BT are deliberately affecting your service.

Re: Broadband

imjolly — Thu, 15 Oct 2020 12:38:38 GMT

I assume you mean the wireless drops out causing you problems as line looks ok from stats

have you turned of smart setup

Turn Off smart setup

have you split the networks

Split the networks

if you split the networks then I would also select the channels manually instead of leaving on automatic

to decide which channels to use you can get a wifi analyser for your phone and that will show your network and also networks near you together with channels in use if your channels are busy then select a different channel in the hub wireless section

Re: Broadband

ch — Thu, 15 Oct 2020 15:25:09 GMT

I wonder if it's happening on one device or multiple ones?

I have an iphone whose antenna went bad, meaning my signal was terrible unless very close to the router. Other devices didn't suffer any issues which was what gave me the clues to identify the device and not the wifi as the issue.

If you're using a laptop, try plugging it by wire into the hub and see how the speeds are then. I'd expect you get the full speed you expect from your stats. That would then lead you to the conclusion that the wifi part of your router has broken (you'd most likely see the speed drop with all of your devices in this case), your device has broken, that software or settings on your device have worsened it somehow, or that you're suddenly getting interference from a neighbour who has chosen to use overlapping wifi channels.

Re: Broadband

iHateBritishTelecom1 — Thu, 15 Oct 2020 19:22:00 GMT

Thanks for your reply.

Ive been with BT for at least five years, mid way through a two year contract. After years of BT causing issues with my other internet providers (not sending engineers, refusing to acknowledge problems) the only option open to me was to actually join them to miss out the middle man and avoid two companies blaming each other. If BT will not engage with internet providers then there really is no choice but to go with them despite the poor service.

the router is from BT, all my other equipment is up to date. They want me to pay £5 more for effectively the same service, a service that is already very expensive.

I admire your loyalty but to suggest a company doesn’t limit access to force an upgrade is naive.

Re: Broadband

iHateBritishTelecom1 — Thu, 15 Oct 2020 19:22:39 GMT

yes

Re: Broadband

ch — Thu, 15 Oct 2020 19:51:54 GMT

If you're going to ignore valid attempts to help you narrow down the problem and instead insist that BT is out to get you just to get you to buy some upgraded wifi equipment, then I'll leave you to your paranoia.

Re: Broadband

iHateBritishTelecom1 — Thu, 15 Oct 2020 19:25:25 GMT

Thanks for your reply.

I appreciate the advice, thanks. I will try those things and see what happens.

cheers

Re: Broadband

licquorice — Thu, 15 Oct 2020 19:26:47 GMT

@iHateBritishTelecom1 wrote:

I admire your loyalty but to suggest a company doesn’t limit access to force an upgrade is naive.

Absolute total nonsense.

Re: Broadband

imjolly — Thu, 15 Oct 2020 19:27:26 GMT

Your previous ISPs had no contact with BT Retail as it is openreach who are responsible for maintaining the the exchange and cables. The is no more contact between BT Retail and openreach than there is by TT or Sky or any other ISP If there was then OFCOM would become involved and BT Retail fined

Re: Broadband

iHateBritishTelecom1 — Thu, 15 Oct 2020 19:27:51 GMT

Thanks for your response.

cheers, I appreciate your help. I will follow your advice and see if it helps, thanks.

the signal can be solid and then just disappear into nothing, this is in an area of my house where the service used to work fine, and it affects phones and iPads and everything.

thanks