This topic

Activation day, No internet

charwattsit — Mon, 19 Oct 2020 17:01:05 GMT

Moved to a new house last week, internet due to be activated today. Received email at 0700 saying everything was done on BT's end it was up to us now...have had the home hub on and ready since yesterday, home hub was flashing purple. Then received text from BT at 1400 to say internet was ready to use, tried the home hub once more when i got home, still not connecting. Checked status online, order completed. Internet is a necessity from tomorrow and have currently spent 40 minutes on hold trying to phone BT to ask them to reassure me the internet will be working tomorrow!

Re: Activation day, No internet

Anonymous — Mon, 19 Oct 2020 17:04:21 GMT

Try rebooting the hub

Re: Activation day, No internet

imjolly — Mon, 19 Oct 2020 17:08:21 GMT

Does your phone line have a dial tone?

he Re: Activation day, No internet

charwattsit — Mon, 19 Oct 2020 17:24:38 GMT

Hiya, the phone line works perfectly, currently been on hold to BT support for 1 hour and 5 minutes now. Absolutely fuming

Re: Activation day, No internet

charwattsit — Mon, 19 Oct 2020 17:25:12 GMT

Hiya, tried rebooting and resetting the box. No luck.

Re: Activation day, No internet

Anonymous — Mon, 19 Oct 2020 20:14:09 GMT

What product did you sign up for (FTTC, FTTP, G.Fast)?

You said New House, is that New Build?