This topic

Full fibre 900 slow upload after f/w update

Phillm — Tue, 20 Oct 2020 15:52:45 GMT

My smart hub 2 had a firmware update to v0.21.03.07094-BT a few days ago and since then my upload speed is between 40/50 Mbps whereas before the update I was getting a solid 120 Mbps. Download speeds are fine and always have been.Can anyone help .

Thanks

Phill

Re: Full fibre 900 slow upload after f/w update

JohnC2 — Tue, 20 Oct 2020 16:22:04 GMT

Hi @Phillm sorry that this has happened again and I only got it fixed for you a few days ago. I've still got your details to hand so I have requested the upload cap to be lifted again for you. I'll keep you updated.

Cheers

JohnC2

Re: Full fibre 900 slow upload after f/w update

Phillm — Tue, 20 Oct 2020 16:24:08 GMT

Cheers JohnC2

Re: Full fibre 900 slow upload after f/w update

Phillm — Tue, 20 Oct 2020 16:43:40 GMT

@JohnC2 Thank you, back up to 120 now 😁. Keep up the good work guys 👍

Re: Full fibre 900 slow upload after f/w update

Piotrch — Tue, 20 Oct 2020 17:21:29 GMT

Good afternoon.

Since Fibre900 has been installed upload speed is only 50mb. As previously mentioned by users nothing really can be done..

Re: Full fibre 900 slow upload after f/w update

JohnC2 — Tue, 20 Oct 2020 18:08:23 GMT

Hi @Phillm, thanks for the update the team lifted the cap again when I was away at lunch and happy your upload fixed again 🙂

@Piotrch sorry your upload is capped at 50mb. I've sent you a Private Message with details on how to contact the Mod team and we'll be happy to help you get this fixed.

Cheers

John

Re: Full fibre 900 slow upload after f/w update

Aaronw123 — Wed, 11 Nov 2020 01:20:03 GMT

This is now happening to me,

fiber went live Monday, can’t get above 500 on a direct connection for download or above 50 for uploads

Re: Full fibre 900 slow upload after f/w update

DavidM — Wed, 11 Nov 2020 08:30:52 GMT

Hi @Aaronw123 and thanks for posting.

Sorry you're connection isn't as fast as it should be. I'll be happy to help. I'll drop you a private message so you can get in touch.

Cheers

David

Re: Full fibre 900 slow upload after f/w update

Spikes46 — Sun, 20 Dec 2020 18:33:42 GMT

I’ve sent you a message John I’m having issues with my upload on fibre900 I’m thinking it’s due to a cap that needs lifting please help it’s driving me nuts 😂

Re: Full fibre 900 slow upload after f/w update

Phillm — Wed, 13 Jan 2021 16:08:08 GMT

Hi @JohnC2 It's happened again, upload speeds are now capped at 30 Mbps

Regards

Phill

Re: Full fibre 900 slow upload after f/w update

directionhome85 — Thu, 14 Jan 2021 21:59:11 GMT

@JohnC2

Hi John, can you check and see if I too am being effected by this issue?

I have had an excellent FFTP service from BT for the past 2 years, literally no complaints. Recently I have been experiencing a number of issues with speed & extreme ping spikes when online gaming. The tech support team have replaced my router, and provided bt mini connectors to assist in resolving my issue, but nothing has worked thus far.

Further troubleshooting at my end, I am finding that I am experiencing these ping spikes literally every 20-30 seconds even when continious pinging to my router via ethernet.
Wonder if there is anything you could suggest that may have started causing this, or anything which i could do differently? I have already tried switching out all of the connected ethernet cables in my router, resetting the router to factory settings.

Thanks in advance

Re: Full fibre 900 slow upload after f/w update

Chris1587 — Wed, 19 May 2021 20:32:47 GMT

Hi John,

Is there any chance you could help me please?

I have recently joined BT Fibree 900 and my speeds are shocking both on wifi and ethernet. I had an engineer come out who replaced the fibre cable outside thee house and the OFT Modem, but it has made no difference. The upload speed seems to be capped at 50mb all the time and the download ranges between 80mbps to 280mbps.

My friend has fibre 900 who lives 5 minutes away and I have been to his with my iPhone 11 Pro Max and Mac book pro, both on Wifi and I get 700-850mbps on his over wifi. I barely get over 200 on mine.

BT has pushed the lastest firmware to thee router, however the router is the only thing that hasn't been replaced, even though its not that old.

Are you able to check your end please and see if I am being capped or if there are any issues.

Thanks

Chris

Re: Full fibre 900 slow upload after f/w update

RobbieMac — Thu, 20 May 2021 08:22:08 GMT

@Phillm wrote:

Hi @JohnC2 It's happened again, upload speeds are now capped at 30 Mbps

Regards

Phill

Hi @Phillm

Thanks for posting back!

I'm sorry to see you've had the same issue recently. I realise it has been a few days since your post. Have you got this sorted or are you still experiencing the same issue? Post back as I can pick up from here if needs be.

Cheers,

Robbie

Re: Full fibre 900 slow upload after f/w update

Phillm — Thu, 20 May 2021 08:24:51 GMT

All sorted Thanks

Phill

Re: Full fibre 900 slow upload after f/w update

RobbieMac — Thu, 20 May 2021 08:27:41 GMT

@directionhome85 & @Chris1587

Welcome guys.

Sorry for the problems you're having with your upload speed. I have sent both of you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

Re: Full fibre 900 slow upload after f/w update

RobbieMac — Thu, 20 May 2021 08:28:47 GMT

@Phillm wrote:

All sorted Thanks

Phill

@Phillm That's great thanks for letting me know 😀

Cheers,

Robbie