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BT Speed Tester not working

pmarshal — Wed, 21 Oct 2020 08:40:52 GMT

Since I moved to Halo 900, with a new Home Hub 2, I can't use the BT Speed Tester. It launches from the HH2 menu, I login to my account, start the test and then get the following message: -

We couldn't test your speed

We can't see your Hub online so we're not able to run a speedtest for you at the moment.

I f I try the ''Test your connection option", that also fails.

I've tried several times over a few weeks and the result is consistent. Speedest and Fast work fine. Broadband connection seems OK at around 850/110.

Any ideas?

Re: BT Speed Tester not working

imjolly — Wed, 21 Oct 2020 09:29:11 GMT

do you also have digital voice for phone

Re: BT Speed Tester not working

pmarshal — Wed, 21 Oct 2020 11:11:13 GMT

No, don't think so.

Re: BT Speed Tester not working

pippincp — Wed, 21 Oct 2020 15:15:56 GMT

That test cannot work on an FTTP connection.

Re: BT Speed Tester not working

pmarshal — Wed, 21 Oct 2020 15:39:33 GMT

Not sure if Halo 900 is FTTP, but if it is surely the error message should say that?

Re: BT Speed Tester not working

imjolly — Wed, 21 Oct 2020 15:47:11 GMT

A 900mb connection speed is definitely FTTP