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New Broadband Connection Speed Slower Than Expected

ek160303 — Wed, 21 Oct 2020 09:37:20 GMT

So bit of a saga, but i was with BT for 4 years, Fibre connection and got 55mb down and 10mb up decided in my infinite wisdom to change to Sky BB, same speeds achieved but the WiFi was **bleep** ( i had complete WiFi with BT ) so decided to move back to BT within the cooling off period.

My issue now if that the "new" BT connection i can only get 40mb down ? after contacting BT they inform me thats the fastest connection on the line ??

So can it be possible that i'm now on a different port that's slower than before ?

I was kind of hoping its was DLM holding it back but they say its not.

Can anyone shed any light ? thanks.

Re: New Broadband Connection Speed Slower Than Expected

pippincp — Wed, 21 Oct 2020 10:43:18 GMT

Enter your phone number HERE and post the result. Remove number before posting.

Post the connection stats from the hub. Advanced settings/technical log/information.

Re: New Broadband Connection Speed Slower Than Expected

ek160303 — Wed, 21 Oct 2020 10:55:19 GMT

Re: New Broadband Connection Speed Slower Than Expected

ek160303 — Wed, 21 Oct 2020 10:58:13 GMT

I will post router stats later but does that indicate anything ?

After discussing again with BT they are telling me the old connection is no longer available and i am now on a different cabinet and they are giving me the fastest connection possible ?

Strangely according to Vodafone BB i can get a Fibre 2 connection, which must be an 80/20 connection so why can't BT offer this ?

Re: New Broadband Connection Speed Slower Than Expected

pippincp — Wed, 21 Oct 2020 11:03:01 GMT

As shown by the checker your estimated speeds are between 40-58mb. It is possible more customers have been added to the cab causing an increase in crosstalk.

You hub stats will show what the max you can achieve is regardless what Vodaphone say.

Re: New Broadband Connection Speed Slower Than Expected

ek160303 — Wed, 21 Oct 2020 11:13:05 GMT

Router is connected at 40mb but max is 49mb but that does fluctuate to over 50mb.

So could it be that DLM has it running on a slower profile ?

Re: New Broadband Connection Speed Slower Than Expected

pippincp — Wed, 21 Oct 2020 11:53:24 GMT

I don't know, you haven't yet posted your hub stats.

Re: New Broadband Connection Speed Slower Than Expected

ek160303 — Wed, 21 Oct 2020 12:15:17 GMT

I know i will do them when i get home, thanks again.

Re: New Broadband Connection Speed Slower Than Expected

ek160303 — Wed, 21 Oct 2020 16:52:10 GMT

Re: New Broadband Connection Speed Slower Than Expected

imjolly — Wed, 21 Oct 2020 17:10:51 GMT

Your connection time is only 3 days have you been having problems with your connection dropping or manual resets to try and get faster speed or combination of both?

have you checked for line noise - dial 17070 option 2 should be silent and best with corded phone

Re: New Broadband Connection Speed Slower Than Expected

ek160303 — Wed, 21 Oct 2020 17:28:37 GMT

Hi it’s a new connection only active since Friday.

I came back from Sky, left for 2 weeks, had BT before for 4 years same line and speed was faster.

BT are saying that I’m now on a different cabinet ? Only left for 14 days seems a bit unlucky if that’s the case, they also claim DLM is not throttling it back.

previous connection with BT was 55mb and with Sky it was 62mb.

I was expecting the same with the reconnection ?

Re: New Broadband Connection Speed Slower Than Expected

imjolly — Wed, 21 Oct 2020 17:47:29 GMT

If new connection last Friday and hub show 3 days connection time then there has been at least 1 reset since setup. Dslchecker shows 42mb connection on 17/10 and now 40mb and noise margin high at 9.5db suggesting a line problem

is there any line noise?

Re: New Broadband Connection Speed Slower Than Expected

ek160303 — Wed, 21 Oct 2020 18:17:50 GMT

Yes one disconnection since connection.

Cant hear any noise on the line at all.

But BT are insistent they can’t give me a faster connection ?