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Fibre 500

Foxtbh1 — Wed, 21 Oct 2020 20:51:32 GMT

Hi all,

When I ordered my Fibre service a month or so back, I enquired as to the availability of the Fibre 500 product on the BT live chat page. Apparently, it didn't exist - I could have either 150, 300 or 900.

Not feeling that 300 was worth the extra over 150, I ordered 150 and it went live last week.

However from reading around I've seen various people mention that Fibre 500 is still available to new customers. Does anyone know the definitive situation? Now that I am an existing customer what, if anything, can I do to move onto the Fibre 500 product?

Why do they hide it?

Thanks!

Re: Fibre 500

busterboy1 — Wed, 21 Oct 2020 21:37:36 GMT

You should show them this page.

Re: Fibre 500

Foxtbh1 — Wed, 21 Oct 2020 22:00:00 GMT

Although it says 500, the page it links me to in order to place an order has only 300 or 900 😞

Re: Fibre 500

busterboy1 — Wed, 21 Oct 2020 22:05:09 GMT

You need to keep ringing them again mate, Heard of many getting upgraded to 500 from 300 when you finally speak to the correct person.

Trouble is half of the operators are reading from a sheet of answers and know very little in reality.

Good luck. 🙂

Re: Fibre 500

pippincp — Thu, 22 Oct 2020 08:49:11 GMT

Do you have FTTP or G.Fast?

Re: Fibre 500

busterboy1 — Thu, 22 Oct 2020 08:51:35 GMT

If he already has the option of the 910 package it won't be G-Fast

Re: Fibre 500

pippincp — Thu, 22 Oct 2020 08:56:32 GMT

@busterboy1Ooooops, missed that.😁

@Foxtbh1Give the FTTP team a ring, 0800 587 4787

Re: Fibre 500

Foxtbh1 — Thu, 22 Oct 2020 09:04:22 GMT

Gave them a call and spoke to a great chap who promptly upgraded me to 500 for the price of 300.

It appears to have started a new contract but given by original contract only started last week that's no real hardship.

Thanks!

Re: Fibre 500

pippincp — Thu, 22 Oct 2020 09:28:22 GMT

Good result!

Re: Fibre 500

busterboy1 — Thu, 22 Oct 2020 10:15:54 GMT

@Foxtbh1

Result. 😁