This topic

Fibre hub

Shep469 — Thu, 22 Oct 2020 20:00:36 GMT

I’ve just moved into a new build and my fibre hub is located in the boiler cupboard in the bedroom, drama being is that there is no way that I can have the router in any other part of the house, having the router in the boiler cupboard means it gets warm and the only fix so far is to place the router on the floor, outside of the boiler cupboard and now I can’t shut the door. All options result in poor quality WiFi and in all my other houses my router was in the living room where I use it most and WiFi as excellent, question being is this normal for a new build? And what are my best options to have the router where it should be... the living room.

Re: Fibre hub

licquorice — Thu, 22 Oct 2020 20:19:29 GMT

I assume you have FTTP and the ONT is also in the cupboard with the hub. You either need to run an Ethernet cable from the cupboard to wherever you want the hub or use Powerline adaptors to connect ONT to hub

Re: Fibre hub

Shep469 — Thu, 22 Oct 2020 20:28:57 GMT

Yes, I have FTTP and I presume the ONT is the cream box on the wall with cables inserted. At the moment I have the red cable plugged into the ONT trailing out of the cupboard with the router sat on the carpet. Are you saying that at additional cost so I can actually close the boiler cupboard door without jamming the cable I have to go out and buy power line adaptors?

Re: Fibre hub

licquorice — Thu, 22 Oct 2020 20:32:23 GMT

Yes

Re: Fibre hub

Shep469 — Thu, 22 Oct 2020 20:35:06 GMT

If I do that then the router would stay in the cupboard behind closed door, would the heat effect the router over time? TBH it’s a pretty poor setup by BT open reach.

Re: Fibre hub

brookheather — Thu, 22 Oct 2020 20:39:07 GMT

Surely it was your developer's decision where to place the FTTP ONT not OpenReach?

Re: Fibre hub

licquorice — Thu, 22 Oct 2020 20:41:36 GMT

It is sited wherever the developer or the previous occupant wanted it sited. Are you sure there isn't an Ethernet patch panel in the cupboard with connections to various rooms?

Re: Fibre hub

Shep469 — Thu, 22 Oct 2020 20:45:56 GMT

No Ethernet ports anywhere, only additional ports are the normal phone line ports

Re: Fibre hub

licquorice — Thu, 22 Oct 2020 20:48:53 GMT

You need to ask the developer why he didn't provide Ethernet structured cabling throughout the property as is recommended.

Re: Fibre hub

Shep469 — Thu, 22 Oct 2020 20:50:58 GMT

Thanks, yes I think I will do that and introduce him to my size 9’s, Thank you for your help.

Re: Fibre hub

licquorice — Thu, 22 Oct 2020 20:52:54 GMT

👍👍

Re: Fibre hub

Shep469 — Sun, 25 Oct 2020 14:53:17 GMT

Well you would think that as OpenReach are the experts they would have at least queried positioning the ONT in a cupboard with a boiler that generates a lot of heat.

Re: Fibre hub

Carlusha — Sun, 25 Oct 2020 15:34:13 GMT

@Shep469wrote:
Well you would think that as OpenReach are the experts they would have at least queried positioning the ONT in a cupboard with a boiler that generates a lot of heat.

Perhaps but, at the time of fitting the ONT, the cupboard may have been bare!

Re: Fibre hub

Shep469 — Sun, 25 Oct 2020 20:14:23 GMT

Okay so let’s think logically shall we, builders have plans, so do OpenReach engineers, I know this as I was a PM for a well known telecoms organisation. So even if a cupboard was bare at the time, the plan would say “boiler cupboard” what it wouldn’t say is “hey guess what, this space is going to be for erm let’s think... housing a tomahawk missile” Get my point?

Re: Fibre hub

licquorice — Sun, 25 Oct 2020 20:44:39 GMT

Are the ONTs sited in the same location at all the properties or just yours?

Re: Fibre hub

Shep469 — Sun, 25 Oct 2020 22:12:06 GMT

I’m not sure really, My property is end terrace next to a few social houses and I think maybe they just throw these houses up. The property was already built and I bought it as new but had no say in its construction and I think that’s the issue, my partner has just subscribed to BT fibre on another estate abs and she was asked where she actually wants it.

Re: Fibre hub

pippincp — Sun, 25 Oct 2020 22:17:07 GMT

Openreach may not know that the ONT is fitted in the same cupboard as the boiler if the developer opted for self install.