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broadband and wifi problems

rocris — Sat, 24 Oct 2020 13:49:23 GMT

For the past 3 weeks or so we've been having a lot of problems, the wifi on tablets, phones and sky just keeps dropping, our sky boxes will tell us we don't have internet, and the tablets won't connect. have done several spped test from independent sites, they give an download speed of about 6mb, but the bt speed test says its fine at about 65 mb. have tried resetting the hub, disconnecting, turning everything off nothing helps. any help would be appreciated,

thanks.

Re: broadband and wifi problems

imjolly — Sat, 24 Oct 2020 14:17:45 GMT

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

have you turned of smart setup

Turn Off smart setup

have you split the networks as long as not sh2

Split the networks

Someone may then be able to offer help/assistance/suggestions to your problem

Re: broadband and wifi problems

rocris — Sat, 24 Oct 2020 14:50:06 GMT

Firmware version:v0.09.06.25010-BT

Firmware updated: Mon Jun 8 16:31:04 2020

Board version:01

DSL uptime:1 days,14 Hours36 Mins47 Secs

Data rate:19.275 Mbps / 70.718 Mbps

Maximum data rate:19.265 Mbps / 70.963 Mbps

Noise margin:6.0 / 5.9

Line attenuation:19.0 / 16.7

Signal attenuation:18.9 / 16.7

Data sent / received:596.8 MB / 7.8 GB

Broadband username:bthomehub@btbroadband.com

BT Wi-fi:Activated

2.4 GHz wireless network name:BTHub6-S9MF

2.4 GHz wireless channel:Automatic (Smart Wireless)

5 GHz wireless network name:BTHub6-S9MF

5 GHz wireless channel:Automatic (Smart Wireless)

Wireless security:WPA2

Wireless mode:Mode 1

Firewall:Default

MAC address:E0:51:63:38:7C:0E

Software variant:-

Boot loader:0.1.6-BT (Fri Sep 9 10:05:09 2016)

hope this is what you need, not technical I'm afraid.

Re: broadband and wifi problems

imjolly — Sat, 24 Oct 2020 15:01:31 GMT

you have a hh6 so can split the networks which may help your wifi devices just follow link in my previous post

I would also select the wireless channels manually and not rely on auto select

Re: broadband and wifi problems

rocris — Tue, 27 Oct 2020 19:37:20 GMT

Many thanks for your help, I'm hopeful that the problem is sorted now, been fine for a day and a half,so I've got my fingers crossed

rocris